{"id":1933151,"url":"https://alion.io/job/mach-industries-helpdesk-administrator","title":"Helpdesk Administrator","company":{"id":4935,"name":"Mach Industries","domain":"machindustries.com","url":"https://alion.io/company/machindustries","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Huntington Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":119000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":404},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"Linux","optional":true},{"name":"Microsoft Office","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-10-05T21:18:46Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-14T22:00:02Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About Mach Industries\nFounded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition.\nOur vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security.\nThe Role\nWe are seeking a proactive and customer-focused Help Desk Technician to provide both Level 1 and Level 2 technical support within our growing organization. The successful candidate will be the first point of contact for technical assistance and will handle a wide range of IT support requests, from basic troubleshooting to more complex technical issues. You will play a critical role in ensuring that IT systems and services run smoothly and efficiently day-to-day.\nKey Responsibilities\nServe as the first point of contact for employees seeking technical assistance with their IT equipment.\nTroubleshoot and resolve hardware, software, and network-related issues for both Level 1 and Level 2 support cases.\nAssist with the setup, configuration, and maintenance of workstations, laptops, mobile devices, and other equipment.\nPerform basic network troubleshooting, including diagnosing connectivity issues, resetting network devices, and verifying internet access.\nManage user accounts and permissions in systems such as [Active Directory, Google Suite, Slack, Okta] and other enterprise platforms.\nInstall, configure, and update software applications on workstations and resolve software-related issues.\nProvide support for peripheral devices such as printers, scanners, and monitors.\nAssist in maintaining IT documentation, including user guides, technical procedures, and asset inventories.\nEscalate complex or unresolved issues to senior level IT support personnel when necessary.\nTrain users on the best practices for utilizing IT systems and resolving basic issues independently.\nCollaborate with other IT team members to ensure the smooth operation of all IT infrastructure.\nRequired Qualifications \n2+ years of experience in IT support or help desk roles.\nProficiency with Windows and macOS operating systems.\nExperience with Active Directory, Google Suite, Microsoft 365, and basic network troubleshooting.\nFamiliarity with hardware setup, installation, and troubleshooting (e.g., laptops, desktops, printers).\nUnderstanding of basic network concepts (IP addresses, subnets, DNS, DHCP).\nExperience with help desk ticketing systems (e.g. Jira and ServiceNow).\nExcellent communication skills, both verbal and written.\nStrong problem-solving abilities and attention to detail.\nAbility to work independently and in a team environment.\nCustomer-service oriented with the ability to handle requests professionally and efficiently.\nPreferred Qualifications \nAssociate’s degree in IT, Computer Science, or a related field preferred.\nRelevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus.\nInstall, configure, and troubleshoot applications like Microsoft Office, VPN clients, and antivirus software.\nSet up new user workstations, including operating system installations, software installations, and network configuration.\nProvide step-by-step assistance to users via phone or in person for resolving basic IT issues.\nEscalate unresolved issues to Level 3 or vendor support for further assistance.\nCollaborate with the IT team on small infrastructure projects or system upgrades.\nProficiency with Linux operating systems.\nAdditional Requirements\nAvailable to work extended hours and weekends as needed\nITAR Requirements\nTo conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. \nPay Range\n$32—$40 USD\nAt Mach, we believe that compensation is more than just a paycheck. It's a comprehensive package designed to reward the time, skills, and expertise you bring to our team. We are committed to offering competitive compensation that is equitable, transparent, and aligned with market trends.\nKey Elements of Our Compensation Philosophy:\nCompetitive Salaries: We continuously research market rates to ensure our salaries are competitive with those in our industry and geographic location.\nPerformance-Based Incentives: Our bonus structure is tied to both individual and company performance, creating a win-win scenario that motivates our team members to excel.\nEquity Participation: We offer stock options or equity to employees, ensuring that you share in the success and growth of the company.\nBenefit Packages: Our benefits include healthcare, dental and vision plans, retirement savings, and paid time off, because we understand that your well-being extends beyond the office.\nProfessional Development: We allocate funds for continuing education, training, and career growth.\nTransparency: We are committed to openness about our compensation tiers and how decisions are made, ensuring trust and mutual respect.\nBy joining Mach, you’re not just accepting a job-you’re becoming a key part of a team that values your contributions and invests in your growth. Together, we aim to create a rewarding environment that sets the stage for long-term success.\nData Privacy\nTo view Mach Industries candidate data privacy policy, please visit https://machindustries.com/privacy-policy.\nDisclosures\nThis position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Please note that any offer for employment may be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations without sponsorship for an export license.\nMach participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.\nThe salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offers may vary based on (but not limited to) work experience, education and training, critical skills, and business considerations. Highly competitive equity grants are included in most offers and are considered part of Mach’s total compensation package. Mach offers benefits such as health insurance, retirement plans, and opportunities for professional development.\nMach is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws. If you’d like to defend the American way of life, please reach out!","description_format":"text","description_chars":7669,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Professional development","Retirement plans","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Missiles","Military Drones","Defense Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-05T22:34:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":352500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":48,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/mach-industries-helpdesk-administrator","json_url":"https://alion.io/job/mach-industries-helpdesk-administrator.json","meta":{"generated_at":"2026-10-14T23:47:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":232,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4935},"rest":"https://alion.io/mcp/rest/get_company?id=4935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmach-industries-helpdesk-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmach-industries-helpdesk-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmach-industries-helpdesk-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mach-industries-helpdesk-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmach-industries-helpdesk-administrator"}]}