{"id":1767796,"url":"https://alion.io/job/mach-support-engineer","title":"Support Engineer","company":{"id":2238233,"name":"MACH","domain":"mach.com","url":"https://alion.io/company/mach-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-06T22:11:39Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Job Title\nSupport Engineer\nDepartment\nNetwork Services Operations\nTravel required\nNo\nJob location\nBangalore\nShift timings\nRegular\nReporting to\nSupport Manager\nPosition type\nFull Time\nJob Summary:\nRemotely deliver and support TOMIA’s Network Services software, evaluate live customer’s needs and be able to provide customized solutions, engage in internal planning and deployment of solutions across company interfaces.\nTo perform this job successfully an individual must be able to interact with TOMIA’s customers in a clear and professional manner, have excellent verbal and written communication skills, have great attention to detail, being capable technically of navigation through remote systems operating on Linus OS and comfortable performing basic SQL functions, being able to analyze debug level log of live systems.\nStrong analytical, problem solving with attention to detail.\nRoles and Responsibilities:\nDelivery: Install, integrate and configure.\nDevelop processes and procedures for typical customized system applications.\nConstruct and execute a testing plan.\nAnalyze system output/operations in relation to client requirements, identify inconsistencies, and propose / implement optimal solutions.\nProduce detailed feature request documents for functional enhancements and further development of core product or customizations.\nPerform troubleshooting, debugging, analysis on system issues, analyze complex issues with QA and R&D, open and follow up on bugs.\nCustomized training and optimizations\nSupport our customers by handling T3+ tickets opened by ticketing system, on all rounds\nEducation requirement:\nBachelor’s degree in Engineering/Telecommunications/Computer Science, preferred\nExperience range:\n3+ years in the Telecommunications industry with proven analytical and customer engagement is an addon\nTechnical/ functional skills required:\nKnowledge of OS - Linux and Windows.\nKnowledge of Linux shell scripting, preferred\nKnowledge of Database- ORACLE, preferred\nKnowledge of GSM [MAP Signaling], ISUP, Sigtran, SIP, SS7 - a strong advantage\nDiameter Protocols\nClient-facing experience.\nEnglish Language proficiency, written and verbal\nWritten and verbal skills; 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