{"id":2655606,"url":"https://alion.io/job/machinify-director-client-success","title":"Director, Client Success","company":{"id":7119,"name":"Machinify","domain":"machinify.com","url":"https://alion.io/company/machinify","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":42,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":106,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":147000,"max_usd":261000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":225},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T20:31:20Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T06:29:26Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.\nThe Director, Client Success role is responsible for overall management and service delivery of assigned customers and projects, including customer satisfaction and financial results. Manage full range of project life cycle (Initiate, Plan, Execute, Close).\nKey Responsibilities\nRelationships and Collaboration:\nBuild relational network within assigned accounts\nLeads cross functional client-related projects across various departments\nMay mentor and train other Client Success Managers and team members\nSales and Marketing:\nLeverage relational network within assigned accounts to identify opportunities to expand Machinify’s services footprint\nPartner with sales executives to scope opportunity and develop sales discussions with the clients\nSupports building definition of offerings for potential accounts as well as assigned account base\nShared responsibility for account financial targets\nMonitors forecasting and growth plans for assigned accounts\nSolution Delivery and Client Satisfaction:\nResponsible for delivery of results according to scope of existing contract\nIdentifies opportunities for increased efficiencies to processes, systems and tools used in delivering client services\nUnderstands customer needs and appropriately manages customer expectations\nTakes initiative for recommendation and action to mitigate risks\nReview and input to reporting and analytics for assigned accounts\nLeverage analytics to identify efficiency opportunities, mitigate potential risks or issues, monitor service delivery activity, and provide status reports\nHandles escalated problem solving and issue resolution\nHas accountability for resolution of complex or escalated billing issues\nMonitor overall account health and client satisfaction\nTeam Management:\nDirect and supervise work of one or more Client Success Managers and/or Delivery Specialists\nSets clear expectations aligned with company and account strategy\nProvides coaching, feedback and holds accountability for results and behaviors\nServes as positive role model and leads by example in alignment with company mission, vision, and values\nOther duties and responsibilities as assigned\nKnowledge, Skills and Abilities Needed\nRequires exceptional influencing, facilitation, and communication skills coupled with analytical and critical thinking abilities.\nAbility to deal well with ambiguity. Can effectively shift focus and priorities comfortably, can decide and act without having the total picture, comfortable handling risk and adversity.\nApplies excellent interpersonal skills both in one-on-one situations and in larger group meetings.\nProven ability to work independently and in cross-functional teams, with customers and key stakeholders through collaboration, adapting and consulting.\nPossess ability to work in team environment where collaboration and the knowledge transfer process are critical for success.\nAbility to build strong relationships both internal and external to the organization\nExercises excellent judgment and possesses a keen attention to detail\nDemonstrates initiative, creativity and innovation to drive excellent customer results and satisfaction\nDemonstrates good judgment by anticipating the consequences of actions and weighing multiple, sometimes conflicting, priorities\nAbility to make good decisions and perform work independently to drive results given direction in the form of assigned goals objectives.\nDemonstrated ability to provide excellent service to diverse clients and maintain positive attitude in fast paced, dynamic environment\nAble to solve complex problems, and resolve disagreements with informed, rational debate.\nActs with confidence and achieves results\nBuilds credibility and trust\nMind-set of continuous improvement and adapts quickly to change\nStrong computer application skills (Microsoft office suite, and others)\nExperience in managing multiple complex projects and programs with cross matrix teams\nStrong process, project and program management skills\nStrong management skills in coaching, mentoring and training\nRequired and Preferred Qualifications\nMinimum 7 years of experience in corporate or healthcare management environment with prior direct responsibility of managing national or regional health plan payer accounts\nMinimum 7 years of experience managing payment integrity audit programs for national or regional health plan payer accounts\nBachelor’s degree in business, finance, management, or related field, or equivalent combination of education and experience preferred\nEqual Employment Opportunity at Machinify\nWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/","description_format":"text","description_chars":5885,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-15T22:54:33Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 32 · green card filings: 1","filings_12m":32,"filings_prev_12m":4,"green_card_filings_12m":1,"median_offered_wage_usd":172955,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":106,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/machinify-director-client-success","json_url":"https://alion.io/job/machinify-director-client-success.json","meta":{"generated_at":"2026-10-22T08:02:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4023,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7119},"rest":"https://alion.io/mcp/rest/get_company?id=7119"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmachinify-director-client-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmachinify-director-client-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmachinify-director-client-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/machinify-director-client-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmachinify-director-client-success"}]}