Customer Care Representative
Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Sep 26, 2026. MacKenzie-Childs scores A on the Alion truth index.
Position Summary:
The primary duty of a Customer Care Representative is to assist MacKenzie-Childs customers with placing new orders or helping with existing orders. In addition, a representative will help troubleshoot complaints, errors, account questions, cancellations or other issues that may arise via email, live chat or telephone.
Essential Job Duties and Responsibilities: (Additional duties may be assigned)
80% Read and respond to customers emails and live chats promptly and with proper etiquette.
10% Review follow-ups to close any open customer issues.
10% Make outbound phone calls to assist customers with placing new orders, help with existing orders, and troubleshoot issues to come to a fair resolution for both the customer and the company.
Supervisory Responsibilities:
This position does not have any supervisory responsibilities.
Qualifications
Education and Experience:
- High school diploma or GED
- One year of Customer Service hands-on experience desired
Special Requirements:
- Rotating weekend work as required to meet business needs.
Location: Onsite required in Auburn, NY
Knowledge, Skills, and Abilities:
- Ability to multitask and work in a fast-paced, dynamic and changing environment with a focus on meeting deadlines.
- Excellent attention to detail.
- Must have strong interpersonal and communication skills
- Self-motivation, action-oriented, as well as a team player
- Maintain consistent, dependable attendance
- Access to secure home internet should the need arise for work from home
Equipment Used:
- Computer, printer, telephone, photocopier, scanner and calculator
- Computer Software: Outlook, Word and Excel
Physical and Mental Requirements:
- Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, crouch, kneel, bend, climb stairs, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
- Exerts up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading.
- Must work for prolong periods of time utilizing a computer keyboard and screen.
Environmental Conditions:
Work is performed in a typical office environment.