{"id":2064944,"url":"https://alion.io/job/maclean-power-systems-it-support-manager","title":"IT Support Manager","company":{"id":2440425,"name":"MacLean Power Systems","domain":"macleanpower.com","url":"https://alion.io/company/macleanpower","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Mill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":371},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-18T05:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T06:18:02Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Job Summary\nThe Manager, Site Support leads MPS regional field-support model across manufacturing, distribution, and corporate locations. Reporting to the Senior Manager, IT Operations & End User Experience, the role is accountable for regional Site Leader performance, site stakeholder relationships, production-impacting escalation, enterprise rollout readiness, local asset/infrastructure coordination, and consistent execution of central IT standards. This role ensures centralization does not come at the expense of plant effectiveness and that every major site has a clear, accountable IT partner. Strong understanding of Network architecture, IT Operations. Experience leading a team of 5-10 and managing IT Projects.\nJob Duties\nRegional Site Support Leadership\nLead, coach, and hold accountable the Regional IT Site Leaders; establish coverage expectations, operating rhythms, travel priorities, backup plans, and common service practices. \nAlign regional assignments to site complexity, operational criticality, issue volume, geography, and business priorities rather than historical staffing patterns. \nEnsure Site Leaders operate as business-facing technology leaders and coordinators, not simply as local help-desk technicians.\nStakeholder & Plant Partnership\nMaintain strong relationships with General Managers and site leadership, acting as an escalation point when support, communication, or technology-change issues require management attention. \nEstablish consistent site reviews that surface recurring problems, risks, local technology needs, readiness gaps, and satisfaction trends.\nSite Readiness & Change Execution\nOwn field execution for enterprise rollouts and ensure Site Leaders complete local readiness for ERP, infrastructure, workstation, cybersecurity, collaboration, and other technology initiatives. \nCoordinate field priorities with PMO, Infrastructure, Enterprise Applications, Security, and the Central Service Desk.\nService Desk & Workstation Lifecycle Partnership\nPartner with the Central Service Desk Supervisor so incidents, requests, escalations, and device work move seamlessly between remote and onsite support. \nEnsure Site Leaders execute local workstation refresh/lease deployment and collection activities accurately and on schedule.\nStandards, Documentation & Continuous Improvement\nStandardized site documentation, local inventory practices, vendor coordination, smart-hands procedures, escalation expectations, and health-check routines. \nUse support trends and site feedback to reduce repeated issues, improve enterprise standards, and identify opportunities for automation or central resolution.\nSafety & Operational Discipline\nEnsure field staff follow manufacturing-site safety requirements and coordinate technology work to minimize production, shipping, quality, or engineering disruption.\nExperience and Education\nBachelor’s degree in information technology, Business, Engineering, or related field preferred. \nTypically, 7+ years of IT support/service delivery experience with 3+ years leading multi-site, regional, or field-support teams. \nDemonstrated experience in manufacturing, distribution, industrial, or other operationally critical environments strongly preferred. \nStrong understanding of ITSM, site support, endpoint/workstation support, vendor coordination, project execution, and enterprise rollouts. \nITIL or comparable service-management certification preferred; project-management training/certification a plus. Typically require a bachelor's degree or 2 to 5 years of experience in a manufacturing environment.\nCompetencies/Skills\nMulti-site leadership \nStakeholder management \nEscalation ownership \nField service design \nProject and rollout execution \nCoaching and accountability \nOperational communication \nContinuous improvement","description_format":"text","description_chars":3804,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":3,"team_size_min":5,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Science & Engineering","Electrical & Electronic Engineering"],"lifecycle":[{"event":"open","at":"2026-10-08T03:27:31Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.527,"p_room":0.75,"age_days":26,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/maclean-power-systems-it-support-manager","json_url":"https://alion.io/job/maclean-power-systems-it-support-manager.json","meta":{"generated_at":"2026-10-14T09:25:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10582,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2440425},"rest":"https://alion.io/mcp/rest/get_company?id=2440425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaclean-power-systems-it-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaclean-power-systems-it-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaclean-power-systems-it-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maclean-power-systems-it-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaclean-power-systems-it-support-manager"}]}