{"id":2064918,"url":"https://alion.io/job/maclean-power-systems-senior-customer-service-representative","title":"Senior Customer Service Representative","company":{"id":2440425,"name":"MacLean Power Systems","domain":"macleanpower.com","url":"https://alion.io/company/macleanpower","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":26,"ghost_share":0,"stale_share":0.808,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Mill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":132000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-06T05:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-01T10:36:50Z","board_verified":false,"closed_at":"2026-11-01T10:36:50Z","days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"Job Summary\nThe Customer Service Representative will manage inside sales & customer support for their designated region with a focus on creating and maintaining superior customer service.\nJob Duties\nProcesses incoming orders and verifies all aspects of the orders and quotes including validity, terms & conditions, and technical requirements.\nCollaborates with purchasing department, managers, and other staff to confirm that orders are processed with accuracy and efficiency.\nProvides information, quotes, credit terms, and other bid related specifications to clients.\nCollaborates with production, shipping, and leadership team on order status.\nManages approval drawings and release of orders to production.\nWorks directly with other sales associates, application engineers, and manufacturer’s sales representatives.\nDevelops and maintains relationships with potential and existing clients.\nAnswers inquiries from clients concerning products, their uses, and the industry at large.\nHandles customer complaints & product return in coordination with the Quality and shipping departments.\nOccasionally meets with customers coming into the facility or via Teams as needed.\nAssists accounting with invoicing, payment, or other issues as needed.\nManages ITEC access to customer portals for quotations, orders, and invoices.\nPeriodically prepares and reports, status of accounts and orders to manager and to customers as required.\nPerforms other duties as assigned.\nExperience and Education\nMinimum 3-5 years related experience including experience with technical products. (Experience in utility industry preferred).\nProven ability to build and maintain relationships with multiple clients.\nProficient with Microsoft Office Suite or related software including proficiency in excel and MRP system.\nOutside sales experience.\nCompetencies/ Skills\nExcellent verbal and written communication skills.\nSales and negotiation skills.\nProven ability to build strong interpersonal relationships based on integrity and service.\nStrong analytical skills.\nOrganized with attention to detail.\nAbility to work as part of a team\nProblem-solving skills","description_format":"text","description_chars":2130,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Science & Engineering","Electrical & Electronic Engineering"],"lifecycle":[{"event":"open","at":"2026-10-08T03:27:31Z"},{"event":"close","at":"2026-11-01T10:36:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/maclean-power-systems-senior-customer-service-representative","json_url":"https://alion.io/job/maclean-power-systems-senior-customer-service-representative.json","meta":{"generated_at":"2026-11-05T18:49:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24979,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2440425},"rest":"https://alion.io/mcp/rest/get_company?id=2440425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaclean-power-systems-senior-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaclean-power-systems-senior-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaclean-power-systems-senior-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maclean-power-systems-senior-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaclean-power-systems-senior-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2064918}},{"tool":"search_jobs","arguments":{"company":"macleanpower.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2064918},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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