{"id":4130595,"url":"https://alion.io/job/macohair-compliance-customer-relations-manager","title":"Compliance & Customer Relations Manager","company":{"id":1004395,"name":"MACOhair","domain":"macohair.gr","url":"https://alion.io/company/macohair","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"C","score":68,"open_postings":13,"ghost_share":0.538,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":900,"max":1200,"currency":"EUR","period":"month","gross":null,"usd_annual":15984},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-02-06T19:48:04Z","employer_posted_date":"2025-02-06","last_verified_at":"2026-11-12T13:40:43Z","board_verified":true,"closed_at":null,"days_open":643,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":643},"description":"Η MACOhair, μία δυναμικά αναπτυσσόμενη εταιρεία που ειδικεύεται σε προϊόντα και υπηρεσίες μαλλιών, αναζητά Υπεύθυνο Συμμόρφωσης & Διαχείρισης Πελατών για να ενισχύσει την ομάδα της. Αν έχεις εμπειρία στη διαχείριση νομικών ζητημάτων, την εξυπηρέτηση πελατών και τη συμμόρφωση με εταιρικά πρότυπα, αυτή η θέση είναι για σένα.\nΑρμοδιότητες:\nΔιαχείριση παραπόνων πελατών, αξιολόγηση και επίλυση θεμάτων με στόχο την καλύτερη εμπειρία εξυπηρέτησης\n\nΕπίβλεψη της συμμόρφωσης με νομικές και εταιρικές πολιτικές σχετικά με πελάτες, προμηθευτές και προσωπικό\n\nΣυνεργασία με προμηθευτές και διαχείριση πιθανών θεμάτων\n\nΠαρακολούθηση της συμμόρφωσης του προσωπικού με τις διαδικασίες και τα πρότυπα της εταιρείας\n\nΑνάπτυξη πολιτικών για την εταιρική διακυβέρνηση, τις σχέσεις με πελάτες και προμηθευτές\n\nΣυνεργασία με εξωτερικούς νομικούς συμβούλους για επίλυση νομικών ζητημάτων\n\nRequirements\nΠροϋπηρεσία 2+ ετών σε θέση σχετική με compliance, νομικά θέματα ή εξυπηρέτηση πελατών\n\nΙκανότητα διαχείρισης συγκρούσεων και επίλυσης διαφορών\n\nΕξαιρετικές επικοινωνιακές δεξιότητες και διαχείριση κρίσεων\n\nΟργανωτικότητα και προσοχή στη λεπτομέρεια\n\nΓνώση βασικών νομικών 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