{"id":4020558,"url":"https://alion.io/job/macrobond-customer-success-associate","title":"Customer Success Associate","company":{"id":3865554,"name":"Macrobond","domain":"macrobond.com","url":"https://alion.io/company/macrobond","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-10T14:54:48Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T19:59:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nMacrobond is a leading provider of global economic and financial data and technology for investment professionals. Our customers include more than 900 firms spanning the buy-side, sell-side, corporate, government, academic, and consulting sectors.\nOur platform combines industry-leading economic and financial data with powerful analytical tools that help professionals make more informed decisions. Supported by a rapidly expanding global team and backed by Francisco Partners, a leading global technology investment firm, Macrobond operates as a truly international company.\nOur headquarters are based in London, with key offices in Gothenburg, Malmö, Szczecin, Lisbon, Hong Kong, and New York, serving customers across Europe, the Americas, and Asia-Pacific.\nJob Overview\nThe Customer Success Associate plays a key supporting role in ensuring customer satisfaction, adoption, and retention across our client portfolio. Working closely with Account Managers, this role helps execute day-to-day customer engagement activities, including onboarding, training coordination, account health monitoring, and preparation for renewal and expansion conversations. The Associate ensures customers are realising value from the product, flags potential risks or growth opportunities, and supports the Account Manager in driving commercial outcomes. This role is ideal for someone who thrives in a collaborative, customer-facing environment and is looking to grow into a full CSM or Account Management role over time.\nJob Responsibilities:\nSupports Account Managers on detailed account planning and mapping of future targets within existing accounts.\nMaintain consistent communication with clients to ensure they are aware of new product releases and updates and ensuring every client is appropriately equipped to maximize the value of Macrobond\nCurates targeted content distribution to customers (existing customer use cases/stats, best practices for use, roadmap updates)\nUser onboarding & ongoing training sessions to ensure clients are set up for success and understand how to integrate Macrobondintotheir workflow\nFront line response on any support tickets; manage queue for tickets promoted to product support group\nSupports Account Managers on regular business review with customers about how to get best value from the Macrobond product(s)\nHands over leads found in business reviews (via created opportunity in Salesforce) to assigned Account Manager\nHandles any termination requests and documentation\nManage requests of 3rd party data \nRequired Qualifications and experience:\nBachelor's degree required preferably in economics, finance or a related field\nAbility to develop thorough understanding of Macrobond’s suite of solutions\nCollaborative team player who thrives in a fast-paced environment and can adapt to meet the evolving needs of our clients and the organization\nAn understanding of and passion for macroeconomics, financial data and analytics\nStrong written and verbal communication skills and ability to effectively interact with key stakeholders\nPrevious experience in a Customer Success role\nWhat do we offer:\nA competitive salary \nPrivate medical insurance, inclusive of dental \nCompany MPF scheme \nCompetitive holiday allowance per annum \n2 Macrobond days to use per annum for volunteering \nOur commitment to Diversity\nAt Macrobond, diversity, equity, and inclusion are fundamental to our culture and success. We are committed to fostering an environment where all individuals are respected, valued, and empowered to contribute their unique perspectives.\nWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.\nBy joining our team, you become part of an organization that believes diversity drives innovation and strengthens our collective performance. Apply today and be part of our ongoing journey of growth and inclusion.\nBy using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand that your personal information may be processed in accordance with applicable Candidate Privacy Notice in your country of application.","description_format":"text","description_chars":4356,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Data & Analytics","Financial Services","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-10T14:54:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:0","win:early"],"computed_at":"2026-11-10T20:41:32Z"},"pay":null,"html_url":"https://alion.io/job/macrobond-customer-success-associate","json_url":"https://alion.io/job/macrobond-customer-success-associate.json","meta":{"generated_at":"2026-11-10T20:41:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3865554},"rest":"https://alion.io/mcp/rest/get_company?id=3865554"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmacrobond-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmacrobond-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmacrobond-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/macrobond-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmacrobond-customer-success-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4020558}},{"tool":"search_jobs","arguments":{"company":"macrobond.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4020558},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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