# Customer Success Associate

About Us Macrobond is a leading provider of global economic and financial data and technology for investment professionals. Our customers include more than 900 firms spanning the buy-side, sell-side, corporate, government, academic, and consulting sectors. Our platform combines industry-leading economic and financial data with powerful analytical tools that help professionals make more informed decisions. Supported by a rapidly expanding global team and backed by Francisco Partners, a leading global technology investment firm, Macrobond operates as a truly international company. Our headquarters are based in London, with key offices in Gothenburg, Malmö, Szczecin, Lisbon, Hong Kong, and New York, serving customers across Europe, the Americas, and Asia-Pacific. Job Overview The Customer Success Associate plays a key supporting role in ensuring customer satisfaction, adoption, and retention across our client portfolio. Working closely with Account Managers, this role helps execute day-to-day customer engagement activities, including onboarding, training coordination, account health monitoring, and preparation for renewal and expansion conversations. The Associate ensures customers ar

- **Id**: 4020558
- **Url**: <https://alion.io/job/macrobond-customer-success-associate>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Hong Kong
- **Countries**: HK
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T14:54:48Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-10T19:59:04Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4356
- **Description truncated**: no
- **Benefits**: Equity, Growth opportunities, Health insurance
- **Relocation offered**: no
- **Industries**: Artificial Intelligence, Data & Analytics, Financial Services, Financial Data & Market Intelligence

## Company

- **Id**: 3865554
- **Name**: Macrobond
- **Domain**: macrobond.com
- **Url**: <https://alion.io/company/macrobond>
- **Size band**: 11-50
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: BambooHR

## Technologies

- **Salesforce** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-10T14:54:48Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 39
- **Reasons**: conf:0, win:early
- **Computed at**: 2026-11-10T20:47:35Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.