{"id":521449,"url":"https://alion.io/job/macroscope-technical-customer-success-engineer","title":"Technical Customer Success Engineer","company":{"id":5326,"name":"Macroscope","domain":"macroscope.com","url":"https://alion.io/company/macroscope","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":9,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"Cursor","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"Jira","optional":false},{"name":"Linear","optional":false},{"name":"Prompt Engineering","optional":false}],"status":"live","first_seen_at":"2026-05-27T22:39:17Z","employer_posted_date":"2026-05-27","last_verified_at":"2026-10-17T23:42:01Z","board_verified":true,"closed_at":null,"days_open":143,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":142},"description":"About Macroscope\nMacroscope is building the infrastructure for the next generation of software development, where engineers direct fleets of agents, every change is automatically reviewed and verified, and organizations have a clear understanding of how their products and codebases are evolving.\nOur mission is to give engineers more leverage and leaders more clarity, so teams can build better software, faster.\nMacroscope is founded by former entrepreneurs who have started and sold multiple companies, and operated as product/engineering executives at public tech companies. We're fortunate to be supported by the best VC firms and angels in the business, including Lightspeed Venture Partners, Thrive Capital, Google Ventures, and Adverb.\nAbout the role:\nWe’re looking for a Technical Customer Success Engineer who will build and manage relationships with engineering leaders and their teams post-sale. Our product is technical, so a deep understanding of computer science and agentic workflows is a core requirement of the role so you can communicate fluently with our customers.\nYou’ll lead enterprise-wide implementations of Macroscope by helping the customer come onboard and ensure their configurations will set them up for success with the product. You’ll teach them how to use Macroscope and help them find value immediately.\nThe insights you gather from our customers will shape the future of our product. You’ll receive feedback, build a feature, and have it land in production the same day. As part of our small team, you’ll work directly with the founders, engineers, and sales team to make strategic decisions that will define the trajectory of our product and company.\nYou’ll be the first line of defense when users run into issues. Your intimate understanding of Macroscope and Computer Science will help you quickly and accurately reply to a variety of customer questions. You’ll have the full support of our engineering team & can route issues to the team for investigation.\nThis is a hands-on role for someone who is driven by creating great customer experiences, has an eye for detail and making improvements, and feels excited by the ever-changing software development landscape.\nQualifications:\nEducation & Technical Foundation\nBachelor's degree in Computer Science, Software Engineering, or a related field\n\nStrong understanding of software development lifecycles, version control (especially Git), and modern development workflows\n\nCore Technical Knowledge\nDeep familiarity with GitHub (pull requests, branching strategies, CI/CD pipelines, GitHub Apps) - Macroscope requires GitHub Cloud and operates by analyzing PRs, commits, and code changes through its GitHub integration\n\nExperience using agentic coding tools and their associated workflows\n\nWorking knowledge of how codebases are structured and how code review processes work, including concepts like abstract syntax trees (ASTs) and static analysis\n\nFamiliarity with project management and issue-tracking tools like Linear and Jira\n\nDeep understanding of how LLMs work at a conceptual level, including prompt engineering and AI-assisted code analysis\n\nCustomer-Facing & Domain Expertise\nAbility to speak credibly with both engineers and engineering leaders about topics like developer productivity, code quality, bug detection, and engineering allocation\n\nExperience onboarding technical products at companies ranging from small startups to large enterprises with hundreds of engineers\n\nUnderstanding of common engineering pain points\n\nUnderstanding of the competitive landscape of AI-powered code review tools (e.g., CodeRabbit, Cursor BugBot, Graphite Diamond, Greptile)\n\nProfessional Skills\n3+ years in a customer success, solutions engineering, or technical account management role at a developer tools or SaaS company\n\nTrack record of managing enterprise accounts and driving adoption and expansion\n\nStrong communication skills - ability to translate complex technical concepts for non-technical stakeholders (product leaders, CTOs, CEOs) while also going deep with senior engineers\n\nPreferred / Bonus qualifications:\nPrior professional software engineering experience (even a few years), so the candidate has first-hand empathy for the developer workflow\n\nExperience at an early-stage startup - Macroscope is a Series A company and the CSM will need to be adaptable and wear many hats\n\nUnderstanding of data security and compliance concerns relevant to giving a third-party tool access to source code - Macroscope emphasizes data security and maintains audited documentation through a Trust Center\nThe base pay for the Technical Customer Success position ranges from $120k/year to $250k/year. Pay is based on several factors and may vary depending on job-related knowledge, skills, and experience.\n\nAbout you\nYou are extremely high agency. We are a small startup and we intend to keep an extremely flat organizational structure for as long as possible. Instead of relying on people managers, product managers and heavy processes, we rely on exceptionally talented individuals with high agency to be self-motivated towards contributing to our mission.\n\nYou want to work at an early stage startup. The default state of any startup is failure. The only way to overcome the daunting odds of making a startup venture successful is for a densely packed group of insanely hard working and talented people to work together to build something useful to and loved by customers. If you're not willing to work extremely hard on something high risk, this startup isn't for you.\n\nYou act like an owner. You put immense care and craft into what you build because you take responsibility for all parts of the product. You don't walk past broken windows.\n\nYou care about what we're building. Life's too short to work on something you're not passionate about. We are a small group of ambitious people who want to build something insanely great that we want to use, and that we think every company will want to use. If our mission and product don't resonate with you, we understand and would encourage you to find something that does.","description_format":"text","description_chars":6106,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Code Intelligence","AI Development Tools"],"lifecycle":[{"event":"open","at":"2026-09-08T01:35:36Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.544,"p_room":0.36,"age_days":142,"expected_fill_days":77,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/macroscope-technical-customer-success-engineer","json_url":"https://alion.io/job/macroscope-technical-customer-success-engineer.json","meta":{"generated_at":"2026-10-18T01:50:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2988,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5326},"rest":"https://alion.io/mcp/rest/get_company?id=5326"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmacroscope-technical-customer-success-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmacroscope-technical-customer-success-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmacroscope-technical-customer-success-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/macroscope-technical-customer-success-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmacroscope-technical-customer-success-engineer"}]}