{"id":3045317,"url":"https://alion.io/job/macys-assistant-supervisor-natick-collection-full-time","title":"Assistant Supervisor, Natick Collection - Full Time","company":{"id":1755902,"name":"Macy's","domain":"macys.com","url":"https://alion.io/company/macys-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":709,"ghost_share":0,"stale_share":0.144,"repost_share":0.003,"time_to_fill_p50_days":5,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Natick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4343},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T22:47:58Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T17:56:41Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Be Part of an Amazing Story\nMacy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.\nJob Overview\nThe Assistant Supervisor will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture. As part of the Store Leadership Team, you will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will be an expert in satisfying the customer and driving results through promotional and Omni selling initiatives. This position leads to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.\nFull-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.\nWhat We Can Offer You\nJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.\nSome additional benefits we offer include:\nMerchandise discounts\nPerformance-based incentives\nAnnual merit review\nEmployee Assistance Program with mental health counseling and legal/financial advice\nAccess the full menu of benefits offerings here.\nWhat You Will Do\nProvide Active Supervision by continually circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume.\nManager customer service issues to completion\nManager customer flow throughout the building on high traffic days and reassign resources as needed\nLead store activities to ensure customer readiness and exceptional presentation standards. Alert Sales and Customer Experience Manager or Operations and Visual Merchandising Manager of any opportunities that are not aligned with this goal.\n\nRole model ability to build lasting customer relationships - provide colleagues with fast-feedback and redirection to foster the same behaviors, and recognize colleagues for practicing them\nExecute store opening and closing procedures; access to alarm systems and keys\nManage workload reports; lead a process if necessary\nHelp build a proactive and solution-oriented customer centric culture in the store to ensure consistent customer experiences\nMeet with Sales and Customer Experience Manager or the Operations and Visual Merchandising Manager sales floor activities or support activities to monitor\nOversee colleague execution and completion of daily Fulfillment responsibilities\nProvide feedback and contribute observations via SCX and OVM at colleague quarterly check-in\nHave practical knowledge of store systems - POS, MPOS, RF equipment, MyClient, MyStore App - and ability to educate others\nAssist colleagues with timekeeping issues (ex. clocking corrections, paid time off requests, etc.)\nAssist Colleague Support in resolving employee relations issues\nRegular, dependable attendance and punctuality\nFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities\nWho You Are\nHigh School Diploma or equivalent required\n1-2 years related experience\nStrong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers\nResourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities\nAbility to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays\nEssential Physical Requirements You Will Perform\nProlonged periods (at least two consecutive hours) of standing/walking around the store or department\nFrequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment\nFrequently lift/move up to 50lbs.\nAbout Us\nThis is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.\nJoin us and help write the next chapter in our story - Apply Today!\nThis job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. 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