{"id":3967151,"url":"https://alion.io/job/macys-crm-production-specialist","title":"CRM Production Specialist","company":{"id":1755902,"name":"Macy's","domain":"macys.com","url":"https://alion.io/company/macys-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":1688,"ghost_share":0,"stale_share":0.093,"repost_share":0.089,"time_to_fill_p50_days":14,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T16:42:45Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-12T11:20:31Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Be Part of an Amazing Story\nMacy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.\nJob Overview\nThe Customer Relationship Management Strategy Specialist manages end-to-end deliverables and project tasks that support dynamic personalization strategies across all retention tactics. This individual demonstrates strong attention to detail and organizational skills, effectively managing multiple projects simultaneously while navigating ambiguity and taking direction. The specialist collaborates comfortably with cross-functional teams and senior management to execute strategic initiatives.\nWhat You Will Do\nLead and implement enhancements across email, mobile, and site channels to support the company’s strategic goals.\nCollaborate with cross-functional teams, third-party vendors, CRM analysts, and business partners to gather input, clarify requirements, and drive new functionalities and improvements. Leverage data and insights to inform strategic recommendations.\nDevelop and document detailed business requirements, use cases, and business rules. Conduct user acceptance testing to ensure quality and alignment.\nServe as a subject matter expert, representing business strategies in comprehensive marketing solutions while understanding the underlying technical components, design, and systems.\nBuild and maintain strong relationships with business stakeholders by understanding their goals, providing strategic support, and establishing trust.\nAdvocate for timely issue resolution by identifying problems, evaluating solutions, communicating updates, and ensuring closure.\nSupport the management and prioritization of the Retention Marketing team’s capabilities and enhancements roadmap.\nAnalyze programs and tactics to identify gaps, trends, and opportunities that improve internal campaign execution and enhance the customer experience.\nLead stakeholder meetings to initiate projects, share progress updates, and resolve outstanding issues.\nTroubleshoot major challenges and escalate critical issues to appropriate leadership as necessary.\nPrepare and deliver hindsight analyses and recommendations to leadership and partner teams to inform future initiatives.\nFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. \nIn addition to the essential duties mentioned above, other duties may be assigned.\nSkills You Will Need\nProject Management: Ability to manage end-to-end deliverables and multiple projects simultaneously while maintaining organization and attention to detail.\nCross-Functional Collaboration: Strong skills in collaborating with cross-functional teams, third-party providers, and CRM analysts to gather input and clarify requirements.\nData Interpretation: Comfort with interpreting data and using actionable insights to make strategic recommendations.\nDocumentation Skills: Proficient in developing and documenting business requirements, use cases, and business rules, as well as conducting user acceptance tests.\nSubject Matter Expertise: Knowledgeable in marketing strategies, with the ability to advocate for business solutions while understanding technical components and design.\nRelationship Building: Strong interpersonal skills to build relationships with business function sponsors, understanding their objectives and establishing trust.\nProblem-Solving: Ability to investigate issues, assess options, and provide feedback to ensure effective resolution.\nAnalytical Thinking: Skill in identifying gaps, trends, and opportunities to improve internal campaign execution and customer experience.\nCommunication Skills: Ability to lead meetings and communicate effectively with stakeholders to kick off projects, review progress, and resolve issues.\nTechnical Aptitude: Passion for technology and data, with an understanding of email, mobile, and site personalization methods.\nCreative and Strategic Thinking: Ability to think creatively and strategically while addressing technical challenges.\nTechnical Proficiency: Proficiency in MS Office applications, essential for reporting and data analysis.\nWho You Are\nCandidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-4 years of experience in digital marketing. \nThis role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.\nAble to work a flexible schedule based on department and company needs.\nWhat We Can Offer You\nJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.\nSome additional benefits we offer include:\nMerchandise discounts\nPerformance-based incentives\nAnnual merit review\nEmployee Assistance Program with mental health counseling and legal/financial advice\nTuition reimbursement\nAccess the full menu of benefits offerings here.\nAbout Us\nThis is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.\nJoin us and help write the next chapter in our story - apply today!\nThis job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.\nDIGITAL00","description_format":"text","description_chars":6660,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Retail & Shop Systems","Apparel & Fashion Brands","Home Textiles & Bedding"],"lifecycle":[{"event":"open","at":"2026-11-09T14:41:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 87 · green card filings: 11","filings_12m":87,"filings_prev_12m":83,"green_card_filings_12m":11,"median_offered_wage_usd":167296,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":69}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.875,"p_room":0.9,"age_days":8,"expected_fill_days":14,"reasons":["conf:5","velocity","win:mid","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/macys-crm-production-specialist","json_url":"https://alion.io/job/macys-crm-production-specialist.json","meta":{"generated_at":"2026-11-12T14:58:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755902},"rest":"https://alion.io/mcp/rest/get_company?id=1755902"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmacys-crm-production-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmacys-crm-production-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmacys-crm-production-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/macys-crm-production-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmacys-crm-production-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3967151}},{"tool":"search_jobs","arguments":{"company":"macys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3967151},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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