{"id":3313450,"url":"https://alion.io/job/macys-retail-customer-experience-associate-willowbrook-mall-tx-full-time","title":"Retail Customer Experience Associate, Willowbrook Mall - TX - Full Time","company":{"id":1755902,"name":"Macy's","domain":"macys.com","url":"https://alion.io/company/macys-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":710,"ghost_share":0,"stale_share":0.148,"repost_share":0.003,"time_to_fill_p50_days":5,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T22:32:33Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T05:03:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Be Part of an Amazing Story\nMacy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.\nJob Overview\nAs a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You also will work across different departments daily, often transitioning between multiple areas throughout the day.\nIn this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you’ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.\nA positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.\nHow Our Selling Colleagues Spend Their Day…\nOur colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.\nOn the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.\nThroughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.\nThey always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name. \nWe believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.\nAnd we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.\nFull-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.\nWho You Are\nFlexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality\nMust be able to:Understand and communicate effectively with customers, co-workers, and supervisors\nRead and understand employment policies and safety rules/procedures in English\n\nBe comfortable communicating and collaborating with customers and colleagues\nResponsible for acquiring new customers by opening credit accounts and sharing loyalty benefits\nMeeting daily sales goal challenges \nEnjoy meeting people, learning about them, and sharing information \nResourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics\nYou can handle electronic devices with no problem\nAt least 2 years of selling or customer experience preferred\nEssential Physical Requirements You Will Perform\nThis position requires talking, lifting, constant moving, standing, and reaching with arms and hands\nStanding for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level\nRequires close vision, color vision, depth perception, and focus adjustment\nFrequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions\nWhat We Can Offer You\nJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.\nSome additional benefits we offer include:\nMerchandise discounts\nPerformance-based incentives\nAnnual merit review\nEmployee Assistance Program with mental health counseling and legal/financial advice\nAccess the full menu of benefits offerings here.\nAbout Us\nThis is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.\nJoin us and help write the next chapter in our story - Apply Today!\nThis job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. 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