{"id":2528225,"url":"https://alion.io/job/macys-sr-director-facilities-leader","title":"Sr. Director, Facilities Leader","company":{"id":1755902,"name":"Macy's","domain":"macys.com","url":"https://alion.io/company/macys-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":1089,"ghost_share":0,"stale_share":0.105,"repost_share":0.002,"time_to_fill_p50_days":5,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":115000,"max_usd":217000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1623},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-13T15:13:20Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-30T10:29:34Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Be part of an amazing story\nMacy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.\nJob Overview\nThe Senior Director, Customer Fulfillment Center oversees all aspects of leadership, engagement, strategic planning, and overall financial and operational performance of the goods-to-person customer fulfillment center operations. They develop short- and long-term plans to drive continuous improvement and ensure achievement of facility and organizational objectives. Additionally, they provide high-level leadership, direction, and coaching to the CFC leadership team to successfully and effectively accomplish operational goals and attain optimum performance levels.\nWhat You Will Do\nProvide coaching and training to colleagues through both informal and formal programs. Establish consistent standards with the leadership team to ensure uniform coaching and performance-based feedback for all colleagues, while also maintaining accountability for results.\nCultivate and sustain a culture dedicated to engagement and diversity, equity, and inclusion by fostering a colleague-centered workplace that prioritizes care and concern for all individuals.\nEnsure the efficiency of work methods, procedures, controls, and staffing, recommending alternatives as necessary to facilitate accurate and timely movement and processing of products. Manage warehouse layout to maximize efficiency, adapting to seasonal and inventory fluctuations.\nLead all operational departments in alignment with company profit objectives and customer experience goals.\nPossess a thorough understanding of all operations KPIs, including production and planning, cost control, safety, inventory, facility maintenance, and shortage.\nDemonstrate strong community-building skills and serve as a senior leadership representative for Macy's community relations.\nSpearhead process improvement initiatives and identify opportunities for optimization, actively participating in strategic and business process improvement projects within the distribution network.\nCoordinate budget preparation and execution across operational functional areas.\nReview analyses of activities, costs, operations, and forecast data to track department progress toward stated goals and objectives. Continuously drive process improvement efforts to enhance efficiency and reduce overall costs.\nCollaborate with business partners to achieve results and implement solutions across key components of business operations, including Finance, Human Resources, Asset Protection, Merchandising, and Stores.\nUphold a culture of safety throughout the organization.\nFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.\nSkills You Will Need\nLeadership: Proven ability to develop high-performing teams, foster a culture of engagement, inclusion, and community, and drive results through effective leadership. Ability to effectively lead Goods-to-Person and Pocket Sorter automation.\nStrategic Thinking: Strong strategic skills to develop short- and long-term plans for continuous improvement and achievement of organizational objectives.\nCommunication and Collaboration: Excellent communication and collaboration skills to effectively interact with stakeholders across various departments and levels within the organization.\nAdaptability: Ability to adapt to changing priorities and demands.\nTeam Development: Skill in managing and developing direct reports, fostering individual growth and performance excellence, and building effective teams.\nFinancial Acumen: Strong financial skills and understanding of supply chain metrics to drive business results and make informed decisions.\nRelationship Building: Ability to establish trust and credibility with internal and external stakeholders, cultivating smooth working relationships and rapport.\nProblem-Solving: React quickly and appropriately to operational issues, follow up on unresolved matters promptly, and drive continuous process improvement.\nCustomer Focus: Create a customer-focused environment where excellent service is provided to all customers, ensuring business decisions align with customer needs and expectations.\nTechnical Proficiency: Proficiency in Microsoft Office suite (Word, Excel, Outlook) and other relevant business software to effectively analyze data and communicate information.\nIndustry Understanding: Goods-to-Person automation, business and intellectual competencies, including industry understanding of warehouse management, negotiation skills, strategic planning, staff development, and creativity in problem-solving.\nWho You Are\nCandidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5+ years’ advanced knowledge of Supply Chain processes and systems. \nThis position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.\nAble to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. \nTravel required up to 15%.\nWhat We Can Offer You\nJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.\nSome additional benefits we offer include:\nMerchandise discounts \nPerformance-based incentives \nAnnual merit review \nEmployee Assistance Program with mental health counseling and legal/financial advice \nTuition reimbursement \nAccess the full menu of benefits offerings here.\nAbout Us\nThis is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.\nJoin us and help write the next chapter in our story - Apply Today!\nThis job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.\nSUPPLY00","description_format":"text","description_chars":7261,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T12:25:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.742,"p_room":0.35,"age_days":16,"expected_fill_days":5,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/macys-sr-director-facilities-leader","json_url":"https://alion.io/job/macys-sr-director-facilities-leader.json","meta":{"generated_at":"2026-10-30T11:38:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16640,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755902},"rest":"https://alion.io/mcp/rest/get_company?id=1755902"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmacys-sr-director-facilities-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmacys-sr-director-facilities-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmacys-sr-director-facilities-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/macys-sr-director-facilities-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmacys-sr-director-facilities-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2528225}},{"tool":"search_jobs","arguments":{"company":"macys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2528225},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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