{"id":3850905,"url":"https://alion.io/job/made-for-math-customer-service-representative","title":"Customer Service Representative","company":{"id":3864749,"name":"Made for Math","domain":"madeformath.com","url":"https://alion.io/company/made-for-math","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":38400,"max":38400,"currency":"USD","period":"year","gross":null,"usd_annual":38400},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Google Calendar","optional":false},{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-11-06T02:31:10Z","employer_posted_date":null,"last_verified_at":"2026-11-06T02:31:10Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"This a Full Remote job, the offer is available from: United States, Arizona (USA), Florida (USA), Idaho (USA), South Carolina (USA), Texas (USA), Utah (USA), Washington (USA)\nThis is a remote position.\nAre you an educator with a heart for students who learn differently? Do you enjoy connecting people to ideas and solutions that can make all the difference? Are you excellent with details and get excited to check things off your list?\nMade for Math is looking for a customer service extraordinaire who thrives when interacting with customers and helping them find the perfect solution-even if that solution is not us! As our customer service and administrative representative, you will be trusted with our potential customers, existing customers, and our employees. This can look like helping them navigate our system and a willingness to answer questions with a smile. Through email, phone, or voice messages, you are happy to tackle it all and end each interaction with a \"What can I help you with next?\" attitude. The ideal candidate will have excellent attention to detail when it comes to processes with multiple moving parts and coordinating calendars.\n\nABOUT US:\n Made for Math™ is an all-online math intervention service for families with students that are blessed with the gifts of dyslexia, dyscalculia, ADHD, and autism. As a start-up company, we are dedicated to getting our students results and know that the work we do is life-changing for our students.\n\nThis position is part-time with remote/work-from-home capabilities, but you have to reside in a state we are licensed to hire in (Arizona, Utah, Washington, Texas, Idaho, South Carolina, or Florida)\n\nOUR IDEAL CANDIDATE\n\nEnjoys talking on the phone or meeting via Zoom with potential and current customers\nUnderstands the unique nature of the special education system\nLOVES TO HAVE FUN AND LAUGH, please come with a sense of humor\nLoves to collaborate and has a \"Yes we can and how about we try this\" attitude\nGrasps technology and how software talks to each other (Yes, personification is present)\nCan take complex ideas and make them reachable to the general public\nWilling to learn new software, programs, platforms, and marketing tactics\nUnderstands CRMs such as Zoho, Freshdesk, Hubspot, etc.\nHas a knack for details and scheduling on multiple calendars in different time zones\nYou read this checklist and thought \"I LOVE checklists!\" sign me up\nWhile the schedule is flexible to a degree, core availability of Monday - Thursday 9 am - 3 pm PT will be given preference\nHere is what your work will look like:\nAnswer the phones, respond to emails and chat messages\nUpdate the CRM with pertinent information\nUse memes when appropriate to engage with potential clients\nStudy our structured math method and policies to better assist customers\nQuickly and independently find answers to questions for clients\nSchedule new students with math specialists using Google Calendar\nCreate new invoices on an ongoing basis for all students\nWork closely with the leadership team to report needs and trends observed in customer service\nAttend weekly huddles on Mondays at 1 pm PT and other time to be determined W\nWe are looking for someone available at least 24 hours a week\nHere's what the training will look like:\nWatch training videos on our math method asynchronous\nComplete coursework relating to our company standards and procedures\nWatch training videos on customer service and our methods in action\nResearch and learn our software databases\n*Training takes approximately 3 weeks working a minimum of 20 hours, but learning new things will always be present in this job.\n\nPay:\n $20.00 per hour, W2 worker, no contractors.\n\nAlthough this is a remote/work-from-home job, we only hire in Arizona, Utah, South Carolina, Florida, Texas, Washington, and Idaho.\n\nAPPLICATION PROCESS:\n\nApply online\nInitial VideoAsk interview\nComplete Task #1 Email Reply\nTech Interview-Via Zoom\nDISC Assessment and Final in-person interview\nMade for Math™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are an LGBTQ+ friendly community.\nRequirements\n3+ years of customer service experience\n\nUnderstanding and patient of parent’s who are emotional\n\nAbility to understand new issues quickly and make decisions independently\n\nAbility to inspire confidence and create trust\n\nAbility to work under pressure, plan personal workload effectively, and delegate\n\nSalary: 20","description_format":"text","description_chars":4654,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Florida","iso":null,"kind":"city"},{"name":"Texas","iso":null,"kind":"city"},{"name":"Utah","iso":null,"kind":"city"},{"name":"Washington","iso":null,"kind":"city"},{"name":"South Carolina","iso":null,"kind":"city"},{"name":"Arizona","iso":null,"kind":"city"},{"name":"Idaho","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["STEM Education","E-learning"],"lifecycle":[{"event":"open","at":"2026-11-06T03:08:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["seen:1","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":38400,"is_top_pay":false},"html_url":"https://alion.io/job/made-for-math-customer-service-representative","json_url":"https://alion.io/job/made-for-math-customer-service-representative.json","meta":{"generated_at":"2026-11-08T03:53:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8433,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3864749},"rest":"https://alion.io/mcp/rest/get_company?id=3864749"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmade-for-math-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmade-for-math-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmade-for-math-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/made-for-math-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmade-for-math-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3850905}},{"tool":"search_jobs","arguments":{"company":"madeformath.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3850905},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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