{"id":4012305,"url":"https://alion.io/job/madfin-chargeback-specialist","title":"Chargeback Specialist","company":{"id":681824,"name":"MADFIN","domain":"madfin.com","url":"https://alion.io/company/madfin","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riga, Latvia"],"countries":["LV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Grafana","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-10T10:45:32Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T16:18:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are a London-based fintech company with a mindful approach to financial services. Operating under a FCA-approved Electronic Money Institution (EMI) license, MADFIN delivers card acquiring tailored for fast-moving, high-growth businesses. Our company keep growing and we are expanding our Chargeback team! \nKey Responsibilities\nOversee the full chargeback and dispute lifecycle for Visa and Mastercard.\nTrack fraud, chargeback, and transaction activity to spot emerging risks and trends.\nSet up and maintain fraud prevention rules and merchant controls.\nEnsure compliance with Visa and Mastercard monitoring programmes and scheme thresholds.\nInvestigate suspicious activity and coordinate corrective action with merchants and internal teams.\nCommunicate and exchange information with related departments.\nProduce fraud and chargeback reports and help improve and automate related processes. \nRequirements\nExperience in fraud prevention, chargeback and dispute management, or a related role within payments, fintech, acquiring, or a PSP for at least 1 year.\nExperience working with VROL and Mastercom.\nGood understanding of Visa and Mastercard acquirer dispute processes, fraud monitoring programmes, and scheme requirements.\nExperience analysing card transactions, CNP fraud, and chargeback data to identify patterns and potential risks.\nFamiliarity with fraud prevention tools, transaction monitoring systems, and merchant controls.\nStrong investigative, analytical, and problem-solving skills, with careful attention to detail.\nConfident communication skills and the ability to work with merchants and cross-functional teams.\nGood command of written and spoken English.\nProficiency in Microsoft Excel or Google Sheets; experience with reporting or data analysis tools like Grafana is an advantage.\nBenefits\nCompetitive salary based on your experience and contribution and performance-based bonuses\nFlexible working conditions (on-site Riga/hybrid) \nExcellent health insurance after successful completion of the probation period - including extensive medical coverage, mental health support, and dental care\nAdditional paid Wellbeing Days - take time for your personal needs, health check-ups, or simply to recharge \nFriendly and collaborative team - we value transparency, initiative, and support each other\nGifts from the company for work anniversaries and birthdays - because milestones matter, and we love celebrating them with you!","description_format":"text","description_chars":2439,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Latvia","iso":"LV","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-10T10:45:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":51,"reasons":["conf:3","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/madfin-chargeback-specialist","json_url":"https://alion.io/job/madfin-chargeback-specialist.json","meta":{"generated_at":"2026-11-11T21:32:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42363,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":681824},"rest":"https://alion.io/mcp/rest/get_company?id=681824"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmadfin-chargeback-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmadfin-chargeback-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmadfin-chargeback-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/madfin-chargeback-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmadfin-chargeback-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4012305}},{"tool":"search_jobs","arguments":{"company":"madfin.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4012305},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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