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The role combines business analysis, conversation flow design, and hands-on configuration of Conversational AI platforms, working closely with business stakeholders and technical teams to deliver scalable AI-driven automation solutions.Responsibilities\n\nGather and analyse business requirements for Conversational AI initiatives\n• Identify automation opportunities with business stakeholders and clients\n• Design chatbot and voicebot conversation flows and user journeys\n• Prepare conversation logic, prompts and process documentation\n• Configure Conversational AI platforms includingKore.ai, Microsoft Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabsorZowie\n• Support API integrations between Conversational AI platforms and enterprise systems\n• Configure NLP models, intents, entities and dialogue management\n• Support text to speech and voice automation capabilities\n• Perform functional, NLP and end to end solution testing\n• Identify issues, propose improvements and support 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