{"id":2207964,"url":"https://alion.io/job/madiff-palantir-l2-support-specialist","title":"Palantir L2 Support Specialist","company":{"id":4374669,"name":"Madiff","domain":"madiff.eu","url":"https://alion.io/company/madiff-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-10T00:31:36Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-06T13:50:34Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"This is a remote position.\nWe are looking for Palantir L2 Support Specialists to support enterprise Palantir environments, with a focus on operational support, incident management, and platform stability. The role is centred around supporting Palantir Foundry and Foundation environments within structured ITIL-based support processes.\nThis is a support and operations role rather than a development position, requiring strong troubleshooting skills, production support experience, and understanding of enterprise platform operations.\nResponsibilities\nProvide Level 2 operational support for Palantir environments\nInvestigate and resolve incidents and production issues\nSupport problem management activities\nAnalyse logs and monitoring data\nTroubleshoot application and platform issues\nSupport integrations and interfaces between systems\nWork within ITIL aligned operational processes\nEscalate and coordinate issues where required\nSupport platform stability and operational excellence\nRequirements\nEnterprise application support experience\nStrong Level 2 support background\nITIL process understanding\nIncident and problem management experience\nOperational troubleshooting skills\nExperience with integration and interface concepts\nLog analysis and monitoring experience\nOperational knowledge ofPalantir Foundry and/orPalantir Foundation\nNice to have\nExperience within large enterprise environments\nProduction support of data platforms\nService management tooling experience\nMonitoring and observability tools\nFinancial services, consulting or large corporate experience\nBenefits\nSolid, competitive salary\nWork in multilingual, multinational and multicultural environment on international projects\nComprehensive healthcare\nLong-term B2B contract with stable project 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