{"id":1395169,"url":"https://alion.io/job/madison-college-student-services-coordinator","title":"Student Services Coordinator","company":{"id":1829647,"name":"Madison College","domain":"madisoncollege.edu","url":"https://alion.io/company/madisoncollege","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"D","score":49,"open_postings":125,"ghost_share":0.848,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Madison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3204},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-19T00:00:00Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-10-14T14:49:48Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":25},"description":"Current Madison College employees must apply to the internal career site by logging into Workday\nJob Posting Date:\nSeptember 19, 2026Application Deadline:\nSalary Information:\n$21.23 - $25.12(For current employees, pay may not be restricted to the posted range and will be set in accordance with the Madison College Compensation Manual guidelines for internal salary placement.)\nDepartment:\nSchool of Academic Advancement_Office StaffJob Description:\nMadison College is seeking a Student Services Coordinator to join our collaborative, supportive, people-first team. This position provides frontline support to adult education students as they navigate college and career opportunities, serving as the first point of contact and a central resource for career navigation, post-secondary credential exploration, the foreign credential evaluation process and support service referrals. Success in this role involves fostering a welcoming environment, accurately assessing student needs and facilitating timely access to appropriate resources and services. This position contributes to institutional objectives by enhancing the student experience, promoting equitable access and supporting the effective delivery of student services.\nThe School of Academic Advancement provides Adult Education opportunities for adult learners in our community through High School Completion (GED/HSED), English as a Second Language (ESL), Development Education/College Readiness and Integrated Education and Training (IET) programming.\nWe are looking for someone who brings a student-centered mindset, strong communication, problem-solving, and customer service skills, along with a collaborative approach to their work. In this role, you will partner with School of Academic Advancement faculty/staff, as well as cross-functional teams across Enrollment Services, Academic Advising, Career and Employment Services, Disability Services, Financial Aid, and other areas, gaining broad exposure to campus resources while playing a key role in improving student access, engagement, and success.\nPosition Details:\nSchedule: This is a full-time position, 40 hours per week, 52 weeks out of the year, with core hours Monday through Friday, 8:00 AM - 4:30 PM, with occasional evenings or weekend hours depending on school-related events.\n Benefits: Madison College offers an excellent benefits package including vacation, holidays, health, vision, dental and life insurance, and participation in the Wisconsin Retirement System (WRS).\nGrant-Funded Position: This position is funded through an annual grant. The current funding period extends through June 30, 2027, with funding anticipated to be renewed annually.\nLocation: This position is located at our Goodman South branch campus. Limited travel to other branch campuses is expected.\nThis position will be open until filled with the first review date of September 27, 2026, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.\nRequired Document (2):\nResume\nCover Letter\n*Failure to include these required documents by the first consideration date will result in the disqualification of your application.\nMadison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the communities we serve, address challenges, and develop innovative solutions. Come be part of our great team!\nAccountabilities:\nServe as a primary point of contact for adult education students, including GED/HSED, English as a Second Language (ESL), and developmental education learners, providing timely assistance and connecting students with appropriate college services, resources and supports.\nConduct student intake and onboarding by assisting with account creation, placement testing guidance, appointment scheduling and program exploration, while identifying students’ educational and career goals to support individualized next steps.\nSupport adult learners in exploring career pathways by providing information about careers, occupations, and training opportunities, as well as connecting students with career exploration tools, advising resources and appropriate college programs.\nAssist with enrollment for high school completion, basic education and English language learning programs by reviewing student records and helping determine course needs to support appropriate placement.\nProvide individualized guidance and referrals to help students identify appropriate next steps based on their education background, career interests, academic readiness, personal circumstances, and postsecondary goals, including connections to academic advising, career services, financial aid, student support services and community resources.\nAdminister standardized assessments, maintains accurate student records and data entry while following established testing procedures and protocols that support compliance with grant and state requirements.\nCoordinate and supports outreach events, orientations, career exploration workshops, and other student engagement activities, including appointment tracking and student communications and contact lists to enhance engagement and student retention.\n Maintain effective communication and collaboration with college departments, community partners, employers and workforce development resources to help adult learners access education, training and career pathway opportunities.\nContribute to an inclusive, equitable and supportive environment where everyone at the institution feels valued, respected and empowered to reach their full potential.\nKnowledge, Skills & Abilities:\nKnowledge of, or ability to quickly learn, enrollment processes, testing procedures and student support services.\nSkill in triaging student needs and coordinating referrals to academic, financial and personal support services.\nAbility to work independently with general supervision.\nAbility to provide customer service and resolve concerns.\nAbility to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment.\nSkill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.\nSkill in effectively and respectfully communicating with others.\nAbility to travel several times per year to other branch campuses.\nMinimum Requirements:\nAssociate’s Degree or equivalent work experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position\n1 + years of relevant work experience\nBilingual skills are preferred but not required\nMadison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.\nIf you are experiencing application issues, please contact us at the Talent Acquisition email  or HR hotline (608) 246-6900.\nTo ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.\n Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college’s nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221","description_format":"text","description_chars":8265,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education","Vocational Education"],"lifecycle":[{"event":"open","at":"2026-09-28T13:09:02Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.479,"p_room":0.75,"age_days":25,"expected_fill_days":36,"reasons":["conf:13","stale_co","win:late","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/madison-college-student-services-coordinator","json_url":"https://alion.io/job/madison-college-student-services-coordinator.json","meta":{"generated_at":"2026-10-14T22:03:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1829647},"rest":"https://alion.io/mcp/rest/get_company?id=1829647"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmadison-college-student-services-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmadison-college-student-services-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmadison-college-student-services-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/madison-college-student-services-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmadison-college-student-services-coordinator"}]}