{"id":3251964,"url":"https://alion.io/job/maersk-4pl-customer-experience-manager-2","title":"4PL Customer Experience Manager","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":686,"ghost_share":0,"stale_share":0.504,"repost_share":0.006,"time_to_fill_p50_days":14,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-26T18:41:52Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Has responsibility for all customer facing activities and for providinga consistently high quality experience for new and existing customers\nin a small/medium size cluster.\n4PL Customer Experience Manager\nAt Maersk, we are transforming global logistics through innovation, digitalization, and integrated supply chain solutions. Our purpose is to improve life for all by integrating the world. We are committed to creating a workplace where our people can grow, collaborate, and make a meaningful impact for our customers and communities.\nThe Opportunity\nAs a 4PL Customer Experience Manager, you will serve as a strategic business leader and trusted customer partner, connecting customer objectives with operational execution across complex supply chain solutions. This role goes beyond service delivery and is accountable for driving operational excellence, improving customer satisfaction, creating measurable business value, and building long-term strategic partnerships.\nYou will lead customer-facing teams responsible for managing transportation and logistics solutions across Ocean, Air, Intermodal, Customs, and Distribution services. Working closely with Program Management, Operations, Commercial, Product, Digital, and Global Service Center teams, you will ensure contractual commitments are met while identifying opportunities to improve performance, efficiency, and customer outcomes.\nWhat We Offer\nThe opportunity to lead strategic customer relationships within one of the world's leading integrated logistics companies.\nA collaborative environment where cross-functional partnership and innovation are encouraged.\nExposure to complex global supply chain operations and industry-leading logistics solutions.\nOngoing opportunities for professional development, leadership growth, and career progression within Maersk.\nKey Responsibilities\nLead and develop customer-facing teams that serve as the primary point of contact for key 4PL customers.\nDrive operational excellence through KPI ownership, performance management, and continuous improvement initiatives.\nTranslate operational performance data into actionable insights and business value narratives focused on efficiency, quality, service performance, and supply chain resilience.\nBuild trusted customer relationships by understanding customer priorities and proactively developing solutions that support business objectives.\nPartner with internal stakeholders, including Operations, Commercial, Product, Digital, Program Management, and Global Service Center teams to deliver integrated solutions.\nIdentify and implement process standardization, technology adoption, and optimization opportunities that reduce cost-to-serve and improve customer outcomes.\nMonitor resource allocation and team capacity to ensure service delivery requirements are consistently achieved.\nLead customer governance activities, business reviews, escalation management, and corrective action plans.\nFoster a culture of accountability, collaboration, ownership, and commercial thinking across the team.\nWhat We Are Looking For\nWe welcome applicants with diverse backgrounds and experiences who are passionate about customer success, operational excellence, and people leadership.\nMinimum 5 years of management experience within logistics, supply chain, transportation, freight forwarding, or 4PL operations.\nAt least 3 years of experience leading customer-facing operations teams responsible for service delivery and account performance.\nStrong understanding of end-to-end supply chain operations, including Ocean, Air, Intermodal, Customs, and Distribution services.\nProven ability to manage complex customer accounts while delivering strong operational and commercial results.\nExperience leading operational governance, KPI management, customer business reviews, and continuous improvement programs.\nStrong analytical and problem-solving skills with the ability to leverage data to identify trends, risks, and opportunities.\nDemonstrated success influencing stakeholders across multiple functions and geographies within a matrix organization.\nStrong business and financial acumen, with the ability to connect operational performance to customer value, efficiency gains, and retention.\nExceptional leadership, communication, coaching, and stakeholder management skills.\nExperience leveraging technology and AI-enabled tools to improve service delivery and operational efficiency is highly desirable.\nEmployment Type: Full-Time\nLocation: Charlotte, NC\nWork Arrangement: Onsite, 5 days per week\nSalary Range: $100,000.00 - $115,000.00\nBenefits:\n21 PTO Days\n1 Floating Holiday per quarter\nMedical, Dental, and Vision Coverage\n401(k)\nEmployee Assistance Programs\nCareer Development Opportunities\nMaersk is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates and are dedicated to providing equal employment opportunities for everyone.\nNOTICE TO CANDIDATES APPLYING TO POSITIONS IN THE UNITED STATES:\nYou must be authorized to work for any employer in the U.S.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":5949,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Sea Freight","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-25T22:14:08Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.527,"p_room":0.45,"age_days":24,"expected_fill_days":14,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":false},"html_url":"https://alion.io/job/maersk-4pl-customer-experience-manager-2","json_url":"https://alion.io/job/maersk-4pl-customer-experience-manager-2.json","meta":{"generated_at":"2026-10-26T18:45:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-4pl-customer-experience-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-4pl-customer-experience-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-4pl-customer-experience-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-4pl-customer-experience-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-4pl-customer-experience-manager-2"}]}