{"id":3570785,"url":"https://alion.io/job/maersk-air-operation-associate","title":"Air Operation Associate","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":638,"ghost_share":0,"stale_share":0.235,"repost_share":0.006,"time_to_fill_p50_days":36,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T14:31:03Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Air Operations Associate is responsible for supporting the day-to-day execution of air export and import shipments, ensuring bookings and operational activities are handled accurately and in accordance with customer requirements, operational procedures, and applicable airfreight requirements. The role works closely with internal teams, airlines, ground handling agents, trucking vendors, and other operational stakeholders to ensure smooth shipment execution from booking through departure and completionKey Roles and Responsibilities\nAirfreight Shipment Execution\nHandle daily air export and/or import shipment operations.\nProcess shipment bookings and coordinate space confirmation with airlines.\nFollow up flight schedules, routing, capacity, and shipment status.\nCoordinate cargo pickup, warehouse handling, screening, and delivery to the airline or terminal.\nMonitor shipments according to the planned routing and schedule.\nProactively follow up operational exceptions, delays, rollovers, or other shipment issues.\nMaintain operational milestones and shipment status updates.\nVerify cargo details such as pieces, gross weight, dimensions, commodity, and special handling requirements.\nFollow up irregularities and work with relevant parties on recovery solutions.\nMonitor shipment movement from origin through the required operational milestones.\nIdentify potential delays or service failures early.\nEscalate critical operational issues to the appropriate Air Operations lead.\nWork closely with Customer Experience, Air Product, Procurement, Commercial, Finance, and other operational teams.\nFollow Maersk Airfreight SOPs and local operational procedures.\nSupport continuous improvement and digital adoption within Air Operations.\nKey Competencies\nGood understanding of airfreight operations, export and import processes.\nStrong attention to detail and accuracy.\nGood coordination and organizational skills.\nClear written and verbal communication in English.\nAbility to handle multiple shipments and priorities.\nProactive problem solving and exception management.\nAbility to work under operational pressure while maintaining quality.\nGood stakeholder management.\nComfortable working with operational systems and digital tools.\nWilling to work flexible hours, including after-hours and weekends, when operationally required.\nTeamwork and customer-focused mindset.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.\nWe are happy to support your need for any adjustments during the application and hiring process. 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