{"id":1740762,"url":"https://alion.io/job/maersk-control-tower-operator-2","title":"Control Tower Operator","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":504,"ghost_share":0,"stale_share":0.623,"repost_share":0.008,"time_to_fill_p50_days":15,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands","Copenhagen, Denmark","Germany"],"countries":["NL","DK","DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":1156},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-21T05:53:52Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"The Airfreight Control Tower Operator is responsible for the proactive monitoring, coordination, and management of international airfreight shipments throughout the transportation lifecycle. Acting as the central point of contact between customers, carriers, origin and destination stations, and internal stakeholders, the Control Tower Operator ensures operational excellence, visibility, service compliance, and timely resolution of shipment exceptions.\nThe role requires strong analytical skills, customer focus, operational expertise, and the ability to manage multiple shipments and stakeholders simultaneously in a fast-paced logistics environment.\nKey Responsibilities\nShipment Monitoring & Visibility\nMonitor airfreight shipments from booking through final delivery.\n\nTrack and manage shipment milestones and transportation events.\n\nEnsure adherence to agreed transit times and customer-specific SOPs.\n\nMaintain accurate shipment status updates within transportation management systems.\n\nProvide proactive communication regarding shipment progress and potential delays.\n\nException Management\nIdentify transportation disruptions, delays, capacity constraints, or service failures.\n\nExecute contingency plans to minimize operational impact.\n\nEscalate critical issues according to established escalation procedures.\n\nCoordinate recovery actions with airlines, gateways, customs teams, and local operations.\n\nCustomer Service & Communication\nServe as the primary operational contact for assigned customers.\n\nProvide regular performance updates and shipment visibility reports.\n\nRespond to customer inquiries in a timely and professional manner.\n\nManage service issues and customer complaints, ensuring prompt resolution.\n\nOperational Coordination\nCoordinate with origin and destination offices to ensure seamless shipment execution.\n\nLiaise with airlines, handling agents, trucking providers, and other service partners.\n\nEnsure compliance with customer requirements, contractual obligations, and service level agreements (SLAs).\n\nValidate documentation and shipment data accuracy.\n\nPerformance Management\nMonitor operational KPIs and customer service metrics.\n\nSupport root cause analysis of service failures.\n\nDrive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.\n\nContribute to performance reviews and operational reporting.\n\nRequired Qualifications\nEducation & experience\nBachelor's degree and/or experience in the Forwarding industry is an advantage.\n\nFluently English both written and verbally.\n\nProficiency in Microsoft Office, particularly Excel and Power BI.\n\nData analysis and reporting capabilities.\n\nFamiliarity with transportation management systems (TMS), cargo tracking platforms, and ERP systems is an advantage.\n\nCore Competencies\nOperational Excellence\nStrong attention to detail.\n\nAbility to manage high shipment volumes.\n\nExcellent organizational and prioritization skills.\n\nCustomer Focus\nProactive customer communication.\n\nStrong service orientation.\n\nRelationship management capabilities.\n\nProblem Solving\nAnalytical mindset.\n\nAbility to make decisions under pressure.\n\nEffective escalation and recovery management.\n\nCommunication\nStrong verbal and written communication skills.\n\nAbility to engage with global stakeholders.\n\nProfessional presentation and reporting skills.\n\nTeamwork & Collaboration\nCross-functional collaboration.\n\nAbility to work in multicultural environments.\n\nPositive and solution-oriented attitude.\n\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":4387,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-03T03:10:48Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.381,"p_room":0.55,"age_days":19,"expected_fill_days":15,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/maersk-control-tower-operator-2","json_url":"https://alion.io/job/maersk-control-tower-operator-2.json","meta":{"generated_at":"2026-10-21T19:16:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27255,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-control-tower-operator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-control-tower-operator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-control-tower-operator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-control-tower-operator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-control-tower-operator-2"}]}