Conversion Ground Transportation Execution Specialist
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Logistics & Services Canada handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Job Description
Responsibilities:
Ensure smooth execution of the intermodal shipment lifecycle by working closely with truckers and internal support groups to achieve customer satisfaction goals through proactive and/or reactive issue resolution ownership.
Manage accounts with high business impact in terms of volume and/or revenue and high complexity.
Actively prevent service failures and collaborate with stakeholders to implement countermeasures when necessary.
Identify the root cause when targets are not met and implement solutions by working closely with stakeholders.
Build rapport with and manage vendor performance related to customers cargo to ensure timely cargo delivery.
Understand and be familiar with KPIs and act in line with set targets.
Drive continuous improvements to remove waste and lower costs for both internal and external stakeholders.
Always perform in a manner consistent with and loyal to the A.P. Moller - Maersk values.
Education and Experience:
College Degree or 2+ years of functional experience in the Transportation Industry
Technical Skills:
Strong Customer Centricity
Excellent communication skills and interpersonal skills.
Ability to multi-task and display sense of urgency.
Able to build and maintain solid relationships (internal and external).
Excellent organization and problem-solving skills.
Conflict resolution and persuasion skills.
Ability to be a team player (essential).
Solid technical skills - including an understanding of MS Office applications with proven experience using Excel.
Knowledge of transport management systems e.g. Cargo wise, TMS a plus
Company Benefits:
Medical
Dental
Vision
RRSP Matching Plans
Employee Assistance Program
Paid Time Off
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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