{"id":3441981,"url":"https://alion.io/job/maersk-cross-border-transport-operations-agent","title":"Cross-Border Transport Operations Agent","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":637,"ghost_share":0,"stale_share":0.218,"repost_share":0.006,"time_to_fill_p50_days":36,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2758},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-29T06:10:26Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T18:26:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who we are\nMaersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.\nAt Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.\nWith over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.\nJoin us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.\nWhat we offer\nThis is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.\nYou will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.\nPosition Summary\nCoordinate and execute daily cross-border trucking operations across Vietnam-Cambodia, Vietnam-China, and Vietnam-Laos corridors.\nEnsure shipments are delivered safely, on time, and in compliance with operational, customs, and customer requirements.\nAct as the day-to-day coordination point for vendors, customs brokers, customers, and internal teams, with strong focus on execution discipline, issue resolution, cost accuracy, and service reliability in a 24/7 logistics environment.\nKey Responsibilities\n1. Operations Execution\nCoordinate end-to-end cross-border trucking operations, including dispatch, border crossing, customs coordination, delivery, and proof of delivery follow-up.\nMonitor daily operational dashboards, shipment milestones, and transport updates to identify risks, deviations, and service failures early.\nTrack on-time performance, service quality, and shipment status across all assigned cross-border corridors.\nSupport short-term capacity planning for trucks, trailers, drivers, and other transport resources based on forecast and daily demand.\n2. Vendor & Pricing Support\nCoordinate daily execution with trucking vendors and cross-border partners\nTrack vendor performance - OTP, utilization, cost, responsiveness\nValidate vendor SOA, debit notes, and operational charges to support accurate cost control and timely payment processing.\nSupport pricing analysis and cost input validation for new opportunities, growth business, and corridor reviews.\n3. Exception Management\nHandle operational exceptions - border congestion, customs delays, equipment shortages, disputes\nEscalate complex issues to the Cross-Border Transport Manager with root cause and recommended actions\nSupport corrective and preventive action implementation\n4. Customs & Compliance\nCoordinate with customs brokers to ensure smooth and timely clearance\nEnsure accuracy of all key documentation - invoices, packing lists, permits, POB/POD\nMaintain compliance with local and cross-border regulations\n5. Stakeholder Coordination\nAct as operational point of contact for customers and internal teams (Sales, CX, Finance, Procurement)\nProvide regular shipment updates, performance reporting, and issue resolution\nSupport key account operations to maintain service continuity\nCritical Competencies\n At least 03 years' professional working experience at similar role(s) in Cross-border Trucking Operation Services\nWilling to deal with high workload outside of standard working hours (OT payment eligible)\nTransport Management Certificate is a plus\nDirect experience in VN-Cambodia / VN-China trade lane is a big plus\nLanguage proficiency: native Vietnamese level AND fluent Chinese level AND fluent English level\nMinimum Bachelor’s degree in Logistics and Supply Chain Management / Transportation or similar major(s)\nExposure to pricing analysis\nStrong problem-solving and coordination skills\nSolid knowledge of cross-border regulations and customs procedures\nAnalytical capability - Excel, reporting, KPI tracking\nComfortable in high-volume, 24/7 operations\nTMS / logistics systems experience is a plus\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.\nWe are happy to support your need for any adjustments during the application and hiring process. 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