{"id":2859243,"url":"https://alion.io/job/maersk-customer-experience-agent-15","title":"Customer Experience Agent","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":1083,"ghost_share":0,"stale_share":0.449,"repost_share":0.004,"time_to_fill_p50_days":13,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-29T19:28:13Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to join our team in Cape Town, South Africa.\nWHAT WE OFFER:\nWhen you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.\nLiving our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job - irrespective of gender, age, nationality, or religious belief.\nKEY RESPONSIBILITIES:\nManage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.\nEnsure timely and effective resolution of customer issues by engaging relevant internal stakeholders.\nHandle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.\nExecute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.\nRespond promptly to daily emails and calls (external/internal) and provide excellent customer service.\nCoordinate ocean shipments and logistics while processing all needed work.\nBuild strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.\nWork closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.\nDemonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.\nEnergetic, well-organized, self-initiated, and good coordination skills are a must.\nWHO WE ARE LOOKING FOR:\nSomeone with:\n· 3 to 5 years’ relevant experience in shipping, clearing, freight forwarding or logistics\n· Strong knowledge of supply chain operations and customer service excellence\n· Proven stakeholder management and communication capabilities\n· Analytical, organized, and digitally savvy\n· Able to operate under pressure and manage competing priorities\n· Execution-oriented with a cost-conscious mindset\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. 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