{"id":1474135,"url":"https://alion.io/job/maersk-customer-experience-consultant-10","title":"Customer Experience Consultant","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":1083,"ghost_share":0,"stale_share":0.449,"repost_share":0.004,"time_to_fill_p50_days":13,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guayaquil, Ecuador"],"countries":["EC"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-29T18:07:26Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-29T06:10:26Z","board_verified":false,"closed_at":"2026-10-29T06:10:26Z","days_open":29,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":29},"description":"Customer Experience Consultant\nLocation: Guayaquil\nWhat we offer:\nThis is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.\nYou will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.\nThe Position:\nThe Customer Service Agent is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.\nJob Description:\nBe the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.\nUnderstanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.\nAbility to align with customer expectations upfront & to be able to respond with suggested solutions.\nBe fully responsible for customer satisfaction across Maersk product offering.\nCross-sell & upsell Logistics and Services products to customers.\nResponsible for vendor management and shipment order consolidation planning, without physical cargo execution.\nProactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.\nWillingness to go the extra mile towards the customers & with focus on providing solutions.\nJob Requirements:\nKnowledge of shipping, supply chain or logistics industry preferred\nExcellent Stakeholder management-, interpersonal-, and communication-skills\nEnergetic, well-organized, and self-Initiated \nAnalytical and problem-solving skills\nGood process understanding & digital proficiency\nStrong Microsoft office skills\nAbility to work under pressure keeping quality in focus\nStrong cost conscious and optimization mindset\nFresh graduates are welcome to apply.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. 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