{"id":2840681,"url":"https://alion.io/job/maersk-customer-experience-consultant-33","title":"Customer Experience Consultant","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":686,"ghost_share":0,"stale_share":0.504,"repost_share":0.006,"time_to_fill_p50_days":14,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Felixstowe, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":70000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T09:08:58Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.\nAt Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.\nWith over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.\nJoin us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.\nWhat we offer\nThis is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. \nYou will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. \nAs a global company with over 100 years’ experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Experience Agent, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry.\n\nKey responsibilities\nDeliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures\nLiaise with other key parties including third party suppliers and other Maersk offices around the world\nContinuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency\nEnsure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines\nProduce internal and external reports and statistics as required including client KPI reporting\nMonitor the performance of third party suppliers with the aim of identifying areas for improvement\nSupport the client in problem solving by building an in depth understanding of their business and the problems that impact on it\nProactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process\nAttend client/other meetings as required\nParticipate in Supply Chain Management project teams\nWork on other ad hoc tasks and projects as requested\n We are looking for\nPassion for customer satisfaction and service excellence\nPrevious experience in Logistics (a plus)\nAbility to use rigorous logic and analytical skills to solve complex problems with effective solutions\nAbility to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices\nExpertise with Microsoft applications: Word, Excel, Outlook\nGood telephone manner and strong Customer Service mind set and approach\nOutstanding attention to detail\nWhat we offer:\n25 days annual leave with the option to buy or sell 5 days.\nAnnual bonus and pension scheme\nFamily-friendly benefits and retailer discounts through our benefits partner.\nAccess to our Employee Assistance Program with free access to mental and financial health tools.\nFor eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":4630,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-19T08:53:58Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.343,"p_room":0.75,"age_days":10,"expected_fill_days":14,"reasons":["conf:1","stale_co","evergreen","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/maersk-customer-experience-consultant-33","json_url":"https://alion.io/job/maersk-customer-experience-consultant-33.json","meta":{"generated_at":"2026-10-26T10:42:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14429,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-customer-experience-consultant-33"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-customer-experience-consultant-33"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-customer-experience-consultant-33"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-customer-experience-consultant-33\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-customer-experience-consultant-33"}]}