{"id":2851523,"url":"https://alion.io/job/maersk-customer-experience-consultant-34","title":"Customer Experience Consultant","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":405,"ghost_share":0,"stale_share":0.775,"repost_share":0.007,"time_to_fill_p50_days":15,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Multimodal AI","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T21:27:40Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Maersk\nAt Maersk, we have a vision to become the Global Integrator of container logistics, connecting and simplifying our customers’ supply chains. With a strong commitment to operational excellence, innovation, and customer satisfaction, we strive to deliver seamless end-to-end logistics solutions that enable businesses to grow and succeed.\nJoining Maersk means becoming part of a diverse, collaborative, and customer-focused team where your contribution makes a difference. We empower our people to take ownership, challenge the status quo, and continuously improve the way we work to deliver exceptional customer experiences.\nAbout the Role\nAs a Customer Experience Consultant, you will play a key role in ensuring reliable, timely, and accurate execution of Outbound logistics activities across multiple regions. Reporting to the Outbound Team Leader, you will manage day-to-day shipment coordination, documentation, system updates, milestone tracking, and exception resolution, ensuring all activities are delivered in line with customer requirements, agreed service levels, and standard operating procedures.\nWorking in a dynamic, high-volume operational environment, you will collaborate closely with customers, carriers, origin and destination teams, and internal stakeholders to maintain shipment visibility, protect service performance, and deliver a consistent customer experience.\nThis role is ideal for a detail-oriented logistics professional who takes ownership, thrives under pressure, and is passionate about operational excellence and customer satisfaction.\nKey Responsibilities\nOutbound Operations & Shipment Execution\nExecute outbound logistics activities from booking request through shipment handover and milestone completion, following customer instructions and established procedures.\nCoordinate bookings, transport requirements, shipping documentation, cut-off dates, and shipment milestones across assigned regions and trade lanes.\nMaintain accurate and timely shipment information in SAP, Transport Management Systems (TMS), and operational trackers.\nManage daily priorities effectively to ensure timely execution and consistent service delivery in a high-volume environment.\nPerformance, Data Quality & Compliance\nMeet agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), including timeliness, data accuracy, milestone compliance, and documentation quality.\nPerform daily operational controls and validate data to ensure accuracy, completeness, and reporting reliability.\nIdentify potential performance gaps early, take corrective action, and escalate risks to the Outbound Team Leader when needed.\nFollow customer-specific processes, compliance requirements, control points, and escalation procedures.\nException Management & Problem Resolution\nProactively monitor shipments and identify risks related to capacity, documentation, transport planning, system data, and operational cut-offs.\nInvestigate shipment exceptions, coordinate recovery actions, and maintain ownership through to resolution.\nEscalate critical or recurring issues with clear information on the problem, business impact, actions taken, and support required.\nContribute to root-cause analysis and corrective actions to prevent recurring operational issues.\nCustomer & Stakeholder Experience\nProvide clear, timely, and fact-based updates to customers and internal stakeholders.\nBuild effective working relationships with carriers, regional operations, origin and destination teams, and support functions.\nParticipate in operational calls, handovers, and performance reviews to ensure alignment and continuity.\nDemonstrate professionalism, responsiveness, accountability, and reliable follow-through on customer commitments.\nReporting & Operational Visibility\nMaintain accurate operational trackers, dashboards, and performance reporting inputs within agreed timelines.\nPrepare concise status updates covering completed activities, pending shipments, exceptions, risks, and next steps.\nSupport the Outbound Team Leader with data validation and performance insights for daily, weekly, and monthly reviews.\nMaintain organized records to support effective handovers, traceability, and audit readiness.\nContinuous Improvement & Collaboration\nIdentify process gaps, recurring issues, and opportunities to simplify, standardize, and improve operational workflows.\nShare improvement ideas and support the implementation of agreed corrective actions.\nContribute to knowledge sharing, cross-training, backup coverage, and onboarding of new team members.\nAdapt quickly to changing customer requirements, system enhancements, and updated operating procedures.\nWhat We’re Looking For\nBachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.\nAt least 3 years of experience in logistics, freight forwarding, supply chain, transport operations, or customer operations.\nPractical experience in outbound shipment execution and customer-facing operational coordination.\nExperience supporting multiple regions, countries, or trade lanes.\nOcean freight experience is preferred; exposure to air freight or multimodal logistics is an advantage.\nHands-on knowledge of SAP and a Transport Management System (TMS).\nStrong proficiency in Microsoft 365, particularly Excel, Outlook, Teams, PowerPoint, and SharePoint.\nUnderstanding of operational KPIs, SLAs, data validation, and exception management.\nAbility to manage multiple priorities while maintaining accuracy and attention to detail.\nStrong customer focus and a commitment to delivering a positive customer experience.\nExcellent written and verbal communication skills.\nA proactive mindset with strong problem-solving and follow-up capabilities.\nAbility to work effectively under pressure in a fast-paced, high-volume environment.\nA collaborative approach, with a strong sense of accountability and ownership.\nA continuous improvement mindset and willingness to learn, adapt, and share knowledge.\nWhy Join Maersk?\nAt Maersk, you will have the opportunity to contribute to a global logistics network, work with diverse teams, and make a meaningful impact on customer supply chains. We believe in creating an inclusive environment where people are empowered to develop their capabilities, take ownership, and build rewarding careers.\nIf you are passionate about logistics, committed to operational excellence, and motivated to create outstanding customer experiences, we invite you to be part of our journey.\n#RPO\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. 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