{"id":3570798,"url":"https://alion.io/job/maersk-customer-experience-consultant-41","title":"Customer Experience Consultant","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":619,"ghost_share":0,"stale_share":0.252,"repost_share":0.01,"time_to_fill_p50_days":36,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Derby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T17:07:03Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Looking for your next challenge with Maersk?\nDo you enjoy building strong customer relationships, solving complex logistics challenges and delivering commercially focused solutions?\nWe are looking for an ambitious Customer Experience Consultant to join our team in Derby and help deliver reliable, high-quality logistics solutions for our customers.\nWhether you are already part of Maersk or bring relevant experience from another organisation, this opportunity will allow you to manage important customer relationships and coordinate complex end-to-end logistics operations.\nWhat We Offer\nIn this role, you will:\nManage and develop relationships with a portfolio of customers.\nGain exposure to end-to-end logistics solutions across multiple transport modes and products.\nWork in a dynamic international environment with colleagues and stakeholders across different countries and functions.\nAct as a key coordination point between customers, operational teams and internal departments.\nContribute directly to customer satisfaction, retention and commercial growth.\nDrive continuous improvement, digitalisation and automation initiatives.\nDevelop your career within one of the world’s leading integrated logistics companies.\nKey Responsibilities\nAs a Customer Experience Consultant, you will take ownership of a portfolio of customers and support the effective execution of their supply chains.\nYou will:\nAct as the primary point of contact for customers and build strong, trusted relationships.\nUnderstand customers’ businesses, service requirements and operational priorities.\nIdentify opportunities to strengthen partnerships and improve service delivery.\nManage the end-to-end shipment lifecycle across multiple transport modes and logistics products.\nProactively monitor shipments and service performance, ensuring that agreed service levels are achieved.\nTake ownership of customer issues and drive timely resolution through effective stakeholder management.\nCollaborate closely with commercial, operational, logistics and global service teams.\nProvide internal stakeholders with visibility of service risks, trends and customer feedback.\nSupport customers in adopting digital solutions and self-service capabilities.\nLead customer experience and process improvement initiatives.\nIdentify and support opportunities for automation.\nShare knowledge, best practices and customer insights with the wider team.\nWho We Are Looking For\nWe are looking for someone who combines a strong customer focus with operational expertise and effective stakeholder management.\nYou:\nHave experience in a customer-facing role within shipping, transport, logistics, supply chain or a related environment.\nHave a good understanding of shipping and logistics processes.\nDemonstrate a genuine commitment to delivering outstanding customer experiences.\nAre proactive, solution-oriented and comfortable taking ownership of operational challenges.\nBuild relationships easily and communicate effectively with customers and colleagues at all levels.\nCan manage multiple priorities while maintaining a clear focus on customer outcomes.\nHave a continuous-improvement mindset and are comfortable challenging existing ways of working.\nAre interested in digitalisation and identifying opportunities for automation.\nThrive in a collaborative, international and fast-paced environment.\nCommunicate confidently in written and spoken English.\nReady for Your Next Step?\nIf you are looking for an opportunity to broaden your experience, increase your exposure to key customers and contribute to the continued success of Maersk, we would like to hear from you.\nJoin us and help create exceptional customer experiences while connecting and simplifying global supply chains.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. 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