{"id":3797528,"url":"https://alion.io/job/maersk-customer-experience-consultant-43","title":"Customer Experience Consultant","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":576,"ghost_share":0,"stale_share":0.292,"repost_share":0.031,"time_to_fill_p50_days":35,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aarhus, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-14T18:13:24Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Job Description\nThis isn’t just about the part you play in our business, it’s about the change you can make in our world. Let’s create a better tomorrow and make positive change - socially, economically and globally.\nAt Maersk, we see global trade as a force for good, connecting communities, feeding and bringing wealth to the world. We move 20% of global container trade, and we exercise our leadership position responsibly. We strive ambitiously to make trade more open, inclusive and sustainable - for communities, customers and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together.\nLooking for a chance to work with tailor-made logistics in a global leader in container logistics?\nCustomer Experience Consultant\nWe offer\nAt Maersk, we are transforming how logistics supports our customers’ businesses. Our focus is simple: delivering seamless, reliable, and customer-centric solutions that make supply chains easier to manage-every day.\nFrom our Aarhus office, you’ll join a collaborative team where customer experience is at the heart of everything we do. You’ll play a key role in supporting our most important clients, helping them navigate their logistics needs with clarity, confidence, and consistency.\nWe believe in empowering our people to grow, take ownership, and continuously improve how we serve our customers. If you enjoy building relationships and making a real difference in the customer journey, this is your opportunity.\nKey responsibilities\nAs a Customer Experience Consultant, you will be the primary point of contact for clients-ensuring their day-to-day logistics activities run smoothly and meet their expectations.\nYou will focus on understanding each customer’s business, supporting their operational needs, and delivering a consistent, high-quality service experience.\nYour responsibilities will include:\nBuilding strong, long-term relationships with clients and understanding their business priorities\nActing as a trusted partner and main contact for customer inquiries, updates, and issue resolution\nCoordinating shipments and ensuring smooth execution across the supply chain-from booking to delivery\nMonitoring service performance and proactively addressing any disruptions or delays\nCollaborating with internal teams to ensure customer commitments are met\nIdentifying opportunities to improve processes and enhance the overall customer journey\nEncouraging and supporting customers in using digital tools that simplify their daily operations\nWe are looking for\nYou are someone who enjoys working closely with customers and takes pride in delivering excellent service. You are structured, proactive, and able to keep track of multiple tasks while maintaining a clear overview. You have a good understanding of logistics or supply chain operations and are eager to learn more.\nFurthermore, you:\nHave experience in a customer-facing role, preferably within logistics, supply chain, or a related field\nPossess strong communication skills and the ability to build professional relationships with customers and colleagues\nDemonstrate a proactive and solution-oriented mindset\nShow an interest in optimizing processes and improving service delivery\nPossess strong communication skills and the ability to build professional relationships with customers and colleagues globally\nHave pharma or cold chain experience (strongly preferred)\nAre fluent in English and Danish, both written and spoken\nWe look forward to your application!\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":4400,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Danish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-11-05T10:07:53Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.987,"p_room":1,"age_days":10,"expected_fill_days":35,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/maersk-customer-experience-consultant-43","json_url":"https://alion.io/job/maersk-customer-experience-consultant-43.json","meta":{"generated_at":"2026-11-15T03:38:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6849,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-customer-experience-consultant-43"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-customer-experience-consultant-43"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-customer-experience-consultant-43"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-customer-experience-consultant-43\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-customer-experience-consultant-43"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3797528}},{"tool":"search_jobs","arguments":{"company":"maersk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3797528},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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