{"id":2029191,"url":"https://alion.io/job/maersk-customer-experience-consultant-logistics","title":"Customer Experience Consultant (Logistics)","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":512,"ghost_share":0,"stale_share":0.625,"repost_share":0.008,"time_to_fill_p50_days":14,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel","Ashdod, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T13:44:10Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-22T03:50:11Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.\nAt Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.\nWith over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.\nJoin us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk\nWhat we offer\nThis is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.\nYou will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other\nThe role\nAs Customer Experience Consultant you will:\nManage and monitor the end-to-end shipment process.\n\nCoordinate with various stakeholders in shipment process handling.\n\nOrchestrator the overall flow of an end-to-end shipment.\n\nProvide a value add to the customers through effective business solutions by having good business knowledge / process understanding.\n\nQuery Resolution with shippers/Customers/Sales Team/other stakeholders, timely resolution, and response to customers.\n\nMaintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.\n\nPrepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.\n\nResponsible for cross sell/up sell, customer retention.\n\nAdhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operations.\n\nRespond to all enquiries in a timely and accurate manner & escalate difficulties.\n\nWork with the Commercial team to establish and strengthen customer relationships.\n\nComply to specific customer SOP and monitor respective KPIs.\n\nExecute reports or other tasks assigned.\n\nWe are looking for\nFluency in Hebrew and English is a must.\n\nExperience in a customer facing role, ideally within the logistics industry.\n\nA good understanding of logistics and forwarding products, solutions and terminology.\n\nProven track record as customer service agent, capable of driving (cross functional) process improvements and turning around dissatisfied customers’ experience.\n\nProven track record in a matrix, multi-cultural organization, building strong relationships and networks both locally and internationally.\n\nDeveloped communication, persuasiveness, influencing and negotiation skills\n\nHas strong needs evolution and questioning skills\n\nDemonstrable ability to handle most common customer objections\n\nSelf-Motivated and performance driven\n\nLocation\nThe positions is based in Tel Aviv\nIf you have been reading so far, we are glad to see you are interested! If you could see yourself in this role and you are keen to join our journey to become the Global Integrator of Container Logistics, we are very much looking forward to your application.\nPlease write your CV and cover letter in English. As applications will be read continuously, do not wait with your application!\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":4598,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hebrew","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-07T13:44:10Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.465,"p_room":0.55,"age_days":16,"expected_fill_days":14,"reasons":["conf:50","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/maersk-customer-experience-consultant-logistics","json_url":"https://alion.io/job/maersk-customer-experience-consultant-logistics.json","meta":{"generated_at":"2026-10-24T07:03:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10419,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-customer-experience-consultant-logistics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-customer-experience-consultant-logistics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-customer-experience-consultant-logistics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-customer-experience-consultant-logistics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-customer-experience-consultant-logistics"}]}