{"id":3926306,"url":"https://alion.io/job/maersk-customer-experience-partner-4pl","title":"Customer Experience Partner - 4PL","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":567,"ghost_share":0,"stale_share":0.286,"repost_share":0.023,"time_to_fill_p50_days":36,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T06:06:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Role Purpose\nThe Customer Support - 4PL role is responsible for managing day-to-day customer interactions and coordinating logistics activities across multiple stakeholders and service providers. The role requires strong customer management, operational coordination, and problem-solving skills to ensure smooth execution of end-to-end logistics operations.\nKey Responsibilities\nAct as a key point of contact for customers for day-to-day logistics and operational requirements.\nCoordinate end-to-end 4PL logistics operations across carriers, transporters, warehouses, and other logistics service providers.\nMonitor shipments and proactively manage delays, exceptions, escalations, and service-related issues.\nEnsure timely and accurate communication to customers regarding shipment status and operational challenges.\nCoordinate the handling and movement of Dangerous Goods (DG) in line with applicable operational and safety requirements.\nWork closely with internal teams and external partners to drive timely resolution of customer issues.\nTrack service performance and support adherence to agreed customer KPIs and SLAs.\nDrive process improvements that enhance operational efficiency and overall customer experience.\nInfluence and coordinate cross-functional teams and stakeholders to achieve operational objectives, even without direct reporting authority.\nMaintain accurate operational records, reports, and customer-related documentation.\nExperience Required\nRelevant experience in 4PL / Lead Logistics Provider (LLP) / Control Tower operations is strongly preferred.\nAlternatively, candidates with strong customer-facing logistics experience combined with hands-on Dangerous Goods (DG) handling experience can be considered.\nExperience coordinating multiple logistics service providers and internal stakeholders.\nStrong customer communication and stakeholder management skills.\nGood understanding of transportation, shipment execution, exception management, and logistics operations.\nStrong problem-solving and escalation management capabilities.\nAbility to work in a fast-paced environment and manage multiple operational priorities.\nExperience leading, influencing, or coordinating teams without direct authority would be a strong advantage.\nPreferred Skills\n4PL / LLP / Control Tower operations\nCustomer & stakeholder management\nDangerous Goods (DG) handling\nShipment and transportation management\nException and escalation management\nCarrier / vendor coordination\nKPI and SLA management\nCross-functional collaboration\nLeadership without authority\nEducation & Experience\nBachelor’s degree in Supply Chain, Logistics, Business Administration, or a related discipline preferred.\nRelevant experience in logistics, supply chain, customer service, 4PL, LLP, or control tower operations.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":3680,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Sea Freight","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-11-07T19:32:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":36,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/maersk-customer-experience-partner-4pl","json_url":"https://alion.io/job/maersk-customer-experience-partner-4pl.json","meta":{"generated_at":"2026-11-10T10:56:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25341,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-customer-experience-partner-4pl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-customer-experience-partner-4pl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-customer-experience-partner-4pl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-customer-experience-partner-4pl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-customer-experience-partner-4pl"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3926306}},{"tool":"search_jobs","arguments":{"company":"maersk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3926306},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}