{"id":1423474,"url":"https://alion.io/job/maersk-customer-experience-partner-jcb","title":"Customer Experience Partner - JCB","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":512,"ghost_share":0,"stale_share":0.625,"repost_share":0.008,"time_to_fill_p50_days":14,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1986},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-28T23:06:02Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-22T03:50:11Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"About Maersk\nAt Maersk, we’re transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade, we help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting edge technology and an extensive global network.\nWe’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.\nAbout the role:\nAs a Senior Customer Experience Partner - JCB, you will be responsible for delivering a high-quality, end-to-end customer experience while overseeing the day-to-day execution of supply chain operations for a key strategic account. You will collaborate closely with internal teams, global service centers, vendors, and the customer to ensure operational excellence, maintain performance standards, and continuously improve logistics outcomes. This is a highly visible, onsite role that combines operational coordination, customer relationship management, and supply chain execution.\nWhat We Offer\nThis is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.\nOpportunity to work directly with a strategic global customer in a high-impact, onsite role.\nExposure to end-to-end supply chain operations and cross-functional collaboration across global teams.\nParticipation in continuous improvement initiatives and operational projects.\nCompetitive benefits including health insurance, PTO, and retirement plans.\nKey Responsibilities:\nManage day-to-day coordination of domestic shipments, ensuring smooth execution across the supply chain\nBuild and maintain strong relationships with customer stakeholders, internal teams, and external logistics partners\nExecute operations in line with defined SOPs, IOPs, and KPIs while ensuring service delivery commitments\nIdentify operational exceptions, troubleshoot issues, and implement timely solutions aligned with program guidelines\nCollaborate with Global Service Centre (GSC) teams to deliver consistent and efficient service\nAnalyze operational performance, identify gaps, and recommend improvements to enhance service levels\nSupport onboarding of carriers and vendors, including procurement and execution via Transporeon\nMonitor rates, routing, and service performance to ensure cost efficiency and operational effectiveness\nEnsure compliance with applicable laws, company policies, and customer-specific requirements\nProvide proactive communication to manage demurrage, detention, and other logistics challenges.\nWho we are looking for:\nWe recognize that experience comes in many forms. If you don’t meet every qualification, we still encourage you to apply.\n3-5 years of experience in supply chain management, logistics, or transportation operations\nStrong background in shipping operations and end-to-end supply chain processes\nExperience working in international logistics environments is preferred\nBachelor’s degree or equivalent experience in logistics, business, or a related field\nStrong communication skills with a customer-focused and collaborative mindset\nProficiency in MS Office and ability to analyze data and generate operational insights\nAbility to work independently, manage ambiguity, and perform effectively in a fast-paced environment\nStrong problem-solving, conflict resolution, and analytical skills\nKnowledge of logistics markets and operational best practices.\nJob Details:\nJob type: Full-time\nLocation: San Antonio, TX. Onsite - 5 days per week, Monday-Friday, 8:00 AM - 4:00 PM - 5:00PM\nTravel expectations: Limited and subject to business needs.\nSalary Range: $75.000K - $85.000k\n*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.\nBenefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401(k) match.\nNotice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.\n#LI-JL3 #RPO\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. 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