{"id":2840640,"url":"https://alion.io/job/maersk-customer-experience-partner-scm-3","title":"Customer Experience Partner - SCM","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":1083,"ghost_share":0,"stale_share":0.449,"repost_share":0.004,"time_to_fill_p50_days":13,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":9500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FinOps","optional":false},{"name":"Power BI","optional":false}],"status":"closed","first_seen_at":"2026-10-19T08:53:58Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-27T04:02:49Z","board_verified":false,"closed_at":"2026-10-27T04:02:49Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.\nAt Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.\nWith over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.\nJoin us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.\nPosition Summary:\nThe SCM Customer Experience Partner is responsible for delivering an exceptional end-to-end customer experience by proactively managing supply chain operations, ensuring seamless coordination between internal stakeholders, vendors, and customers. This role serves as the single point of contact for assigned accounts, focusing on performance management, process improvement, and continuous value creation for the customer.\nYou will be responsible for:\n1. Customer Relationship & Communication\nServe as the primary point of contact for all operational and service-related matters for assigned SCM customers.\nBuild and maintain strong, collaborative relationships with customer stakeholders.\nProvide timely updates and visibility on shipments, exceptions, and performance metrics.\nManage customer escalations with a proactive and solution-oriented approach.\n2. Operational Execution\nCoordinate end-to-end supply chain activities including order management, shipment planning, documentation, and delivery execution.\nCollaborate with origin/destination teams, warehouses, carriers, and customs brokers to ensure service reliability.\nMonitor KPI adherence such as On-Time Delivery (OTD), lead time compliance, and cost efficiency.\nIdentify and mitigate potential delays or risks in the supply chain.\n3. Performance & Reporting\nGenerate and analyze performance dashboards, DSRs, and other logistics visibility reports.\nConduct regular business reviews with customers to present performance insights and improvement plans.\nSupport continuous improvement initiatives and digital adoption for enhanced visibility and automation.\n4. Financial & Process Compliance\nEnsure accuracy in billing, cost control, and credit note processing.\nSupport financial reconciliation between operations and FinOps teams.\nMaintain compliance with company policies, trade regulations, and customer-specific SOPs.\n5. Collaboration & Stakeholder Management\nWork closely with internal teams (Commercial, FinOps, Operations, Procurement, and Product) to deliver customer commitments.\nContribute to standardizing and optimizing global SCM processes.\nProvide feedback and insights to internal teams to enhance the overall customer journey.\nWe are looking for:\nKey Skills & Competencies:\nAny Graduate\nAtleast 2 yrs of experience in Customer Service in Shipping/Logistics\nStrong understanding of end-to-end supply chain and logistics operations (Ocean, Air, Road, Warehousing, Customs).\nExcellent communication and stakeholder management skills.\nAnalytical mindset with proficiency in data analysis and reporting tools (Excel, Power BI, etc.).\nAbility to handle multiple priorities in a dynamic environment.\nCustomer-centric and solution-oriented approach.\nKey Performance Indicators (KPIs):\nOn-Time Delivery (OTD) adherence\nCustomer satisfaction (NPS/CSAT)\nOperational accuracy (documentation, billing, visibility)\nIssue resolution time\nProcess compliance and continuous improvement initiatives\nWhat We Offer:\nImpact: Your work directly contributes to the success of our global operations.\nOpportunity: Ample opportunities for professional and personal growth.\nInnovation: Join a forward-thinking team embracing cutting-edge technologies.\nGlobal Exposure: Collaborate with diverse colleagues in an international business environment.\nWork-Life Balance: We value work-life balance and offer flexible working arrangements.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":5060,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","Sea Freight","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-19T08:53:58Z"},{"event":"close","at":"2026-10-27T04:02:49Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/maersk-customer-experience-partner-scm-3","json_url":"https://alion.io/job/maersk-customer-experience-partner-scm-3.json","meta":{"generated_at":"2026-10-29T18:58:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28178,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-customer-experience-partner-scm-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-customer-experience-partner-scm-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-customer-experience-partner-scm-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-customer-experience-partner-scm-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-customer-experience-partner-scm-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2840640}},{"tool":"search_jobs","arguments":{"company":"maersk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2840640},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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