{"id":3797513,"url":"https://alion.io/job/maersk-customer-service-agent-2","title":"Customer Service Agent","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":576,"ghost_share":0,"stale_share":0.292,"repost_share":0.031,"time_to_fill_p50_days":35,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T10:07:53Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-14T18:13:24Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The customer service will be responsible for planning & executing operational activities related to LNS Operations to deliver optimal operations performance in accordance with the agreed Customer SLAs & KPIs.The incumbent will be responsible for executing all the LNS activities end-to-end, related with Trucking, Customs House Brokerage and other coordination subject to service scope. On a daily basis, this role will be required to ensure consistent, seamless end-to-end delivery of operations and provide resolution of customer queries and escalations.\nKey responsibilities\nHandle Customer service tasks on a daily basis.\nTake full end-to-end responsibility for the account and execute all activities in accordance with customer agreements and company procedures\nCoordinate and manage internal and external stakeholders to ensure timely and professional service delivery to customers.\nMaintain a customer-centric approach by proactively identifying potential issues, implementing preventive measures to eliminate repetition of errors, and driving effective problem resolution.\nBuild strong customer relationships and gain an understanding of customers’ businesses, service needs, priorities, and expectations.\nUnderstand business criticality and prioritize tasks effectively to ensure customer satisfaction.\nPerform all activities in a manner that contributes to achieving individual and team Key Performance Indicators (KPIs).\nMonitor and support improvements in end-customer KPIs to enhance customer satisfaction.\nPrepare accurate and timely reports as requested.\nPerformance reviews with customer.\nComplete job costing, revenue and costs for the activities coordinated under control of Operation team.\nActivities may include, but are not limited to:\nBooking Management:\nManage carrier booking based on allocation and customer production plan.\nPlan shipments in accordance with customer agreements.\nPerform and ensure the accuracy of SI, VGM and DG net submission as well as the BL and other related documents.\nEnsure to provide the documents to customer/destination in a timely manner.\nCustoms Brokerage:\nCollaborate with cross-functional to prepare the CHB document such as Export/Import declaration, FTA form, license, etc.\nProvide customs-related consultation and support to customers.\nTrucking Management:\nManage the truck booking based on customer product availability.\nCollaborate with cross-functional or external vendors to manage truck availability.\nOther activities:\nPrepare and ensure accurate and timely reporting.\nCollaborate with cross-functional teams to process customer billing and ensure costs and revenue are accurately and timely recorded in the system.\nCross-sell & upsell Logistics and Services products to customers.\nundefined\nundefined\nWe are looking for / To be successful in this role, you should have:\nPositive Attitude with customer centric mindset and sense of urgency.\nGood command of spoken and written in Thai and English.\nMinimum 2-3 years’ experience in Customer Service / Customer Experience, or similar role(s) within the logistics industry, with experience in carrier coordination, booking services, and customs knowledge.\nHighly result oriented & attention to detail, ready to take challenges/collaborate with cross functional teams and able to work under pressure and meet tight deadlines.\nAbility to converse with people of all levels and is well organized, efficient, and effective.\nFamiliar with MS Office products including MS Word, Excel, and PowerPoint.\nGood communication & interpersonal skills and should be able to build good working relationships.\nAbility to adapt to change, remain open to different ideas, and support positive change.\nUnderstand work in an agile manner, High analytical / problem-solving skills.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":4547,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Thai","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-11-05T10:07:53Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":35,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/maersk-customer-service-agent-2","json_url":"https://alion.io/job/maersk-customer-service-agent-2.json","meta":{"generated_at":"2026-11-15T03:14:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6038,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-customer-service-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-customer-service-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-customer-service-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-customer-service-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-customer-service-agent-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3797513}},{"tool":"search_jobs","arguments":{"company":"maersk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3797513},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}