{"id":2455885,"url":"https://alion.io/job/maersk-customer-service-representative-14","title":"Customer Service Representative","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":504,"ghost_share":0,"stale_share":0.623,"repost_share":0.008,"time_to_fill_p50_days":15,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fontana, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-13T16:03:46Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T21:36:16Z","board_verified":false,"closed_at":"2026-10-21T21:36:16Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"#INDEED\nShift:\n9:00 AM-5:30 PM\nMonday - Friday\nCustomer Service Representative is responsible in ensuring accurate and timely movement of freight to specific destinations within the customers level of service standards. Processing and organization of all documentation needed to initiate and complete movement of freight.\nKey Responsibilities:\nVerify all delivery orders and bills of lading have been received and are correct\nCheck that data is correct in the system and input any missing data\nEnsure that the WMS system is updated and accurate\nEnsure that all documentation is processed in a timely manner\nRecord all customs clearance received from the broker daily.\nMaintain data integrity so that distribution can be received with no exceptions.\nProcess paperwork out to operations at a container level.\nMake sure all diversion is accounted for and noted on consoles properly.\nCommunicate on a daily basis with customer, broker and other departments, including managers and/or supervisors when issues arise.\nMonitor and report any level of service failures to the Customer Service Manager.\nHandle all requests from customer in a timely manner.\nAssist other CSR staff as needed and when time permits.\nCross train in other areas of the team\nCustomer claim processing, reporting, and procedure compliance facilitation. Partner with Facility Manager to determine best process for resolving claim. This may include implementing new procedures that will serve as \"check and balance\" to eliminate further claims.\nSupport the company's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions.\nSpecial projects as assigned.\nPerforms job related duties as specified by management\nCompany Benefits:\nMedical\nDental\nVision\n401k + Company Match\nEmployee Assistance Program\nPaid Time Off\nFlexible Work Schedules (when possible)\nAnd more!\nPay Range: $20.00 - $23.50\n*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":3136,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-13T16:03:46Z"},{"event":"close","at":"2026-10-21T21:36:16Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/maersk-customer-service-representative-14","json_url":"https://alion.io/job/maersk-customer-service-representative-14.json","meta":{"generated_at":"2026-10-22T05:42:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-customer-service-representative-14"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-customer-service-representative-14"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-customer-service-representative-14"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-customer-service-representative-14\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-customer-service-representative-14"}]}