{"id":1218900,"url":"https://alion.io/job/maersk-customer-service-representative-5","title":"Customer Service Representative","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":504,"ghost_share":0,"stale_share":0.623,"repost_share":0.008,"time_to_fill_p50_days":15,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4000,"max_usd":10000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-25T11:31:25Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-22T03:50:11Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"The MGF Lowe's CX Specialist supports Lowe's Heavy & Bulky Delivery or National Customer Service LTL Services by managing customer communications and real-time dispatch execution across calls, emails, and SMS. The role owns resolution of routine last-mile delivery issues within established guidelines, supporting customers, field operations, and carrier delivery teams to drive timely, successful deliveries and a consistent customer experience.Responsible\nHandle inbound and outbound communications with customers, client personnel, delivery teams, carrier partners, and internal stakeholders via phone, email, and SMS.\nAssess customer needs and provide timely, accurate, and effective solutions to delivery-related inquiries, issues, and exceptions.\nTroubleshoot delivery exceptions in coordination with delivery and carrier teams, including customer availability concerns, route challenges, locating delivery addresses, go-backs, and communicating revised delivery timeframes.\nMonitor assigned delivery routes and teams in real time to support adherence to planned schedules, on-time performance, and successful delivery execution.\nProvide real-time route status updates and proactively communicate delivery exceptions, delays, and risks to relevant stakeholders.\nReport and escalate route and delivery issues as appropriate, coordinating with field operations, carrier teams, and other stakeholders to drive timely resolution.\nCollaborate with field operations and carrier partners to resolve operational challenges and maintain service continuity.\nDeliver intraday updates and reports on route performance, delivery status, and operational exceptions.\nConduct proactive follow-up with customers following exception-based resolutions to confirm satisfaction and ensure a positive customer experience.\nSupport carrier compliance with operational standards, service expectations, and customer requirements.\nMeet defined customer service, dispatch, and operational KPI targets within established service levels.\nApply company values, policies, and service standards in all customer and stakeholder interactions.\nAccountable\nTimely and accurate resolution of delivery issues and exceptions impacting customer experience.\nConsistent achievement of customer service, dispatch, and operational KPI targets.\nEffective route monitoring, issue escalation, and coordination across stakeholders to ensure successful last-mile delivery execution.\nMaintenance of high levels of customer satisfaction through proactive communication, follow-up, and service recovery efforts.\nSupport of carrier compliance with operational standards, delivery commitments, and customer expectations.\nRequired qualification, experience & skills\nExcellent written and spoken communication skills\nBachelor’s degree or an equivalent qualification is required.\nMinimum 2 years of customer service experience preferred in a BPO space; direct call-handling experience required.\nStrong verbal and written communication skills with the ability to provide precise, actionable information.\nStrong organization, time management, multitasking, and prioritization skills.\nSelf-motivated, customer-focused, collaborative, and solutions-oriented.\nRequired Business/ Technical Knowledge\nMicrosoft Office Suite proficiency, including Excel, Word, and Outlook.\nKnowledge of last-mile logistics, transportation, or control tower operations preferred.\nCustomer service and dispatch KPI awareness within defined service levels.\nReal-time route monitoring, issue escalation, and coordination with field and carrier teams.\nAbility to use telephony, customer management, and routing systems throughout the workday.\nAbility to work independently within established guidelines and apply judgment to routine delivery issues.\nKey measures\nCustomer service and dispatch KPI achievement within defined service levels.\nTimely customer contact and issue resolution.\nOn-time route monitoring and dispatch execution.\nAccuracy and timeliness of intraday route updates.\nCompliance with operational standards and customer expectations.\nShift Timings\nFlexibility to work in rotational shifts, including night shifts, based on business requirements.\nWillingness to work in a 5-day workweek schedule, which may include weekends as part of the roster.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":5172,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-25T11:31:25Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.434,"p_room":0.45,"age_days":25,"expected_fill_days":15,"reasons":["conf:1","stale_co","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/maersk-customer-service-representative-5","json_url":"https://alion.io/job/maersk-customer-service-representative-5.json","meta":{"generated_at":"2026-10-22T03:55:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3952,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-customer-service-representative-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-customer-service-representative-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-customer-service-representative-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-customer-service-representative-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-customer-service-representative-5"}]}