{"id":2524854,"url":"https://alion.io/job/maersk-customs-business-development-manager-2","title":"Customs Business Development Manager","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":511,"ghost_share":0,"stale_share":0.624,"repost_share":0.008,"time_to_fill_p50_days":14,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T12:05:50Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T03:50:11Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? An opportunity exists for a Customs Business Development Manager to join our team Nairobi, Kenya.\nThe Business Development Manager is a sales-oriented Customs House Brokerage (CHB) professional accountable for accelerating the growth, market share and profitability of the Customs House Brokerage business. The role develops and executes the CHB growth strategy, builds and converts a healthy opportunity pipeline in collaboration with Sales, and leads customer engagement from prospecting through pricing, negotiation, contracting and implementation.\nOperating within the Customs Product organization, the role connects Product, Operations, Commercial, Customer Experience, Finance and Compliance to translate customer needs into competitive, compliant, operationally feasible and scalable customs solutions. This role carries clear accountability for agreed CHB sales, volume, revenue and gross profit targets.\nCore mandate: Win new CHB business, deepen CHB penetration in existing accounts, and convert market opportunities into sustainable revenue, clearance volume and gross profit growth.\nWHAT WE OFFER:\nWhen you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.\nLiving our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job - irrespective of gender, age, nationality, or religious belief.\nKEY RESPONSIBILITIES:\nSales & Business Development:\nDevelop and execute a CHB growth strategy to increase customs clearance revenue and market share.\nIn collaboration with Sales, build and maintain a robust CHB sales pipeline, ensuring consistent conversion of qualified prospects into customers.\nOwn and lead customer engagement from prospecting through needs discovery, solution development, pricing, negotiation, contracting and implementation.\nOwn and achieve agreed CHB sales, customs clearance volume, revenue and gross profit targets.\nDevelop business cases for growth initiatives, new services and priority investments.\nCustomer Acquisition & Retention:\nDrive customer traction by acquiring new CHB customers and expanding CHB service adoption within existing accounts.\nDevelop compelling CHB value propositions that address customer pain points related to customs compliance, cargo clearance, border delays and regulatory requirements.\nConduct regular customer reviews to identify CHB upselling and cross-selling opportunities.\nMonitor customer satisfaction, retention risks and service improvement opportunities, coordinating corrective actions with the relevant teams.\nMarket Development & Customer Insights:\nMonitor CHB market trends, competitor activity, customs regulations and relevant industry developments.\nIdentify new growth opportunities across imports, exports, bonded operations, transit cargo and customs consulting services.\nRepresent the company at relevant industry forums, customer events and trade associations.\nGather customer and market insights and provide structured feedback to Product and Operations teams to enhance service offerings and competitiveness.\nSolution Selling & Commercial Enablement:\nWork closely with Sales, Customer Experience, Finance, Compliance and Operations teams to design competitive customs solutions.\nSupport pricing, proposal development, tender responses, business cases and commercial negotiations.\nEnsure proposed solutions are compliant, operationally feasible, scalable and aligned with target margins.\nEnsure smooth onboarding and transition of won business into operations, with clear ownership, implementation milestones and customer communication.\nProduct Performance & Pipeline Management:\nMaintain accurate CHB pipeline, opportunity and customer activity reporting.\nTrack pipeline value, conversion rates, revenue growth, customs clearance volumes, gross profit, customer acquisition and customer retention.\nDeliver regular sales forecasts and business development updates, highlighting risks, opportunities and actions required.\nIdentify performance gaps and coordinate corrective actions to improve growth, profitability, product penetration and customer outcomes.\nCross-functional Leadership:\nCollaborate with Customs Operations teams to improve service delivery, capacity, consistency and customer experience.\nCoordinate with Commercial teams to prioritize pursuits, develop account plans and expand CHB penetration.\nPartner with Digital and Transformation teams to advance automation, standardization and process improvement.\nInfluence stakeholders without direct authority and maintain clear accountability across the opportunity-to-implementation cycle.\nRegulatory, Compliance & Governance:\nMaintain current knowledge of customs regulations, trade compliance requirements and government initiatives relevant to target markets.\nAssess regulatory changes and translate them into customer opportunities, service enhancements and implementation requirements.\nEnsure all customer solutions and commercial commitments comply with internal governance, customs regulations and trade compliance standards.\nEngage regulatory authorities, industry bodies and strategic partners where required.\nStrategic Projects & Transformation:\nLead strategic initiatives that enhance CHB capabilities, competitiveness and growth.\nDrive service standardization, digital adoption and continuous improvement across the CHB product.\nSupport implementation of new technologies, services and operating models that improve customer experience and profitability.\nWHO WE ARE LOOKING FOR\nSomeone with:\nA bachelor’s degree in supply chain management, Logistics, International Trade, Business Administration, Economics or a related discipline.\nProfessional certification in Customs, Trade Compliance, Sales, Commercial Management or Supply Chain Management is an advantage.\n5-10 years of relevant experience in customs brokerage, freight forwarding, logistics, international trade or a related field.\nDemonstrated experience in CHB sales, business development, customer acquisition or solution selling, with evidence of delivering revenue, volume or gross profit growth.\nStrong understanding of customs regulations, customs clearance processes, bonded operations, transit cargo and international trade practices.\nExperience developing value propositions, customer solutions, pricing inputs, proposals, tenders and business cases.\nExperience working effectively across Sales, Product, Operations, Customer Experience, Finance and Compliance functions.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":8267,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-14T12:05:50Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.596,"p_room":0.9,"age_days":7,"expected_fill_days":14,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/maersk-customs-business-development-manager-2","json_url":"https://alion.io/job/maersk-customs-business-development-manager-2.json","meta":{"generated_at":"2026-10-22T06:27:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1386,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-customs-business-development-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-customs-business-development-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-customs-business-development-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-customs-business-development-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-customs-business-development-manager-2"}]}