Customs Operations Specialist

Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!

As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us - where your passion will navigate the future of global commerce.

Here's the Deal

We are looking for a detail-oriented and process-driven Customs Operations Specialist to execute end-to-end customs declarations in line with country-specific requirements. This role is responsible for first-time-right processing, on-time submission, compliant order closure, clear customer status visibility, and accurate invoice-basis preparation. The successful candidate will work closely with clients, vendors, Area Function Stakeholders, Customer Experience, Operations, and Finance teams to ensure timely, compliant, and accurate customs execution.

Key Responsibilities

• Receive and validate online and manual order requests; guide customers on mandatory documentation and timelines, and follow up on missing information.
• Set up orders in customs tools such as Applite; verify Power of Attorney, commercial agreements, service scope, including Importer Security Filing, waiver, or declaration, cash or credit terms, cut-offs, and late-filing fee applicability.
• Conduct risk assessments covering commodity addressability, country or location acceptance, Denied Party List screening, and direct or indirect representation; accept or reject bookings and notify customers.
• Assign execution to internal teams or third-party agents, create and file customs declarations, submit them to authorities, and manage corrections, amendments, or cancellations upon customer request.
• Provide timely status visibility and update operational systems when clearance events occur; complete order closure and archive records in accordance with local legislation.
• Update Management Information System reporting and customer KPIs.
• Prepare the invoice basis and validate service charges, duties, VAT, incidental costs, vendor costs, and deferment usage.
• Confirm vendor uploads and coordinate with Finance Operations and Procure to Pay to support accurate invoice dispatch and Global Authority Matrix-approved corrections.
• Apply Denied Party List screening, representation checks, and Authorized Economic Operator-aligned controls to prevent compliance breaches and penalties.
• Maintain complete and accurate order setup and documentation to support on-time service delivery and prevent revenue leakage.

The Basics

• Years of Experience: Minimum 2 years of relevant experience in Customs Operations, Customs Brokerage, Import/Export Operations, Freight Forwarding, Trade Compliance, or a related operational environment.
• Software: Intermediate Microsoft Office skills and experience using customs or billing systems such as Applite, Kewill, CargoWise One, or Global Customs Services System. Intermediate Excel skills for operational validation and reporting.
• Technical Skills: Knowledge of customs regulations and country-specific procedures, representation models, Harmonized System classification, duty and tax determination, deferment accounts, customs documentation, and invoice-basis preparation.
• Compliance Knowledge: Experience with Denied Party List screening, Authorized Economic Operator-aligned controls, documentation rigor, audit readiness, and Global Authority Matrix processes.

Competencies

• Attention to Detail
• Accountability
• Process Orientation
• Customs Documentation Knowledge and Awareness
• Continuous Improvement Mindset
• High Accuracy and Process Discipline
• Deadline Management
• Clear Stakeholder Communication
• Exception Handling and Escalation
• Customer Centricity

Work Mode & Availability

The role needs the ability to work 8-hour shifts between 5 AM and 5 PM (CDMX), with flexibility to work on holidays. Candidates must be available for a 100% on site work model.

Please consider that as per country regulations due to foreigners' employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.

What we offer

At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].