{"id":3571927,"url":"https://alion.io/job/maersk-importexport-agent-cx","title":"Import/Export Agent, CX","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":637,"ghost_share":0,"stale_share":0.218,"repost_share":0.006,"time_to_fill_p50_days":36,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3421},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T18:26:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We Offer\nJoining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.\nPurpose of the Role\nDeliver a superior Customer experience to our GCA Air customers and proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.\nClosely collaborate with other teams within and across Station/DOC. Act as the first point of contact for customers and actively build strong relationships with customers\nKey Responsibilities\nCustomer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires\nCustomer Experience: Own customer experience and achieve best-in-class Customer Service\nProcess execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders\nStandard Adherence: Adhering to process in line with the agreed execution Standards and customer specific IOP’s and monitor respective KPI’s; Adhere to Standard is the Standard\nBusiness growth: Identify and execute upselling opportunities; Driving value through the network\nWhat We’re Looking For\nEducation\nBachelor’s degree or equivalent in business or related field/ Supply Chain and logistics experience will be preferred.\nExperience\nMinimum 1 years of experience in air freight forwarding;\nLanguage\nThe position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.\nFluency in English and local language.\nComputer\nProficient in Microsoft Office applications and other technical software\nThe ability to effectively use technology (laptop phone, etc.) to communicate and maintain productivity while travelling is required.\nOthers\nCustomer Centricity\nComposure\nPerseverant & Action Oriented\nCollaboration and Influencing\nProblem solving\nCommunication effectiveness\nOperations System knowledge\nEnd-2-End process knowledge in Air\nInterpersonal Savvy\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. 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