{"id":3243285,"url":"https://alion.io/job/maersk-lead-logistics-cx-operations-process-expert","title":"Lead Logistics CX & Operations - Process Expert","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":1053,"ghost_share":0,"stale_share":0.431,"repost_share":0.004,"time_to_fill_p50_days":13,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T19:06:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.We Offer\nMaersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.\nOn leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.\nOn career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.\nKey Responsibilities:\nOperation handling:\nManage Shipping Instruction, VGM/FCR/HBL/Carrier Bill submission/issuance:\n\nCo-ordinate with Customer Service and other related teams to issue FCR/HBL to Shipper as well as transmit SI to carrier via EDI timely and accurately.\n\nPromptly address required documents revision to avoid disruptions in the documentation workflow and delays in cargo receipt at the destination.\n\nMonitor performance of stakeholders to ensure the process flow and data quality.\n\nSystem update, ASN management and custom manifest handling:\n\nReceive shipment details from Customer Service teams and customers then handle data input into Maersk SCM systems.\n\nMonitor information linkage and document status, work on the system troubleshooting if any to make sure the logic of system flows correctly.\n\nMonitor customer ASN, custom manifest (AMS/ACI/ISF/ENS/ICS2) quality and timeliness.\n\nAdhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) per client basis during daily task management or coordinate with related team for process verification and IOPs updated.\n\nCarry out all activities in a manner which will contribute to the achievements of individual and team Key Performance Indicators (KPIs).\n\nEnsure the highest data accuracy and take preventive measures to eliminate potential errors/claim and penalty.\n\nExhibit flexibility regarding work schedules and assignments. Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.\n\nOther Responsibilities:\nResolve daily operational issues and ad-hoc cases, escalating when necessary.\n\nBe accountability and ownership for respective processes, stakeholders’ performance management, related tools performance management to enhance accuracy.\n\nPropose solutions and options to customers; support customers and other teams in resolving issues and handling exceptions.\n\nTake the initiative to improve daily operations in terms of both productivity and work quality through process leaning, automation tool enhancing, and innovation.\n\nAct as the focal point for projects, migrations, or new account implementations.\n\nEnsure clear and proactive communication by consistently joining client conference calls to support smooth operational workflows.\n\nPerform other relevant tasks or projects assigned by leaders.\n\nQualification/s:\nBachelor’s degree in Logistics, Supply Chain, International Business, or related fields.\n\nMinimum 6 months internship experience in Logistics and Shipping industry (fresh graduates with relevant internships will be considered).\n\nPassion in working with system, process and customers, with a careful sense.\n\nEnthusiastic to learn and explore new systems.\n\nDetail oriented, hardworking and have high commitment to the job.\n\nGood command of English (both written and spoken).\n\nLanguage (Thai, Khmer, Burmese,..) is a plus.\n\nKnowledge of Supply Chain, and basic customs procedures, manifest.\n\nInfluent Microsoft office (excel, power point, outlook, ...)\n\nStrong attention to detail, problem-solving skills, and ability to work under tight deadlines.\n\nProactive and quick learning, strong mind of improvement.\n\nAble to coordinate with team in works and engagement events. Good Team Player, maintaining a “We first” instead of “I first”.\n\nPower BI, automation application understanding is a plus.\n\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":5410,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Thai","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Sea Freight","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-25T17:53:03Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.868,"p_room":0.9,"age_days":6,"expected_fill_days":13,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/maersk-lead-logistics-cx-operations-process-expert","json_url":"https://alion.io/job/maersk-lead-logistics-cx-operations-process-expert.json","meta":{"generated_at":"2026-10-28T20:39:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28557,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-lead-logistics-cx-operations-process-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-lead-logistics-cx-operations-process-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-lead-logistics-cx-operations-process-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-lead-logistics-cx-operations-process-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-lead-logistics-cx-operations-process-expert"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3243285}},{"tool":"search_jobs","arguments":{"company":"maersk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3243285},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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