{"id":3236506,"url":"https://alion.io/job/maersk-major-incident-analyst","title":"Major Incident Analyst","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":1083,"ghost_share":0,"stale_share":0.449,"repost_share":0.004,"time_to_fill_p50_days":13,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":61000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-10-29T19:28:13Z","board_verified":true,"closed_at":null,"days_open":99,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":99},"description":"Be the Driving Force Behind Critical IT Resolutions!\nWhen technology fails, businesses stop. Are you the kind of person who thrives in high-pressure situations, quickly bringing teams together to solve complex IT incidents? Do you excel at making fast, informed decisions to restore critical services? If so, we want you on our team!\nWe are seeking a Major Incident Analyst to join our Technology Operations Centre inMexico City. This role demands collaboration and WFO all 5 days in rotation. In this role, you will lead the charge in restoring critical IT services, working closely with teams in the Philippines, India, and the UK. Your ability to coordinate, communicate, and drive resolution will ensure minimal business disruption while improving overall system resilience.\nKey Responsibilities:\nLead and coordinate major incident resolution efforts, ensuring minimal business disruption.\nMonitor and collaborate with Service Desk, SRE, Application Support Engineers, and other Technology Operations colleagues to drive fast and effective resolution of major incidents.\nWork closely with global Technology Operations teams, Platform Teams, Vendors, and SMEs, ensuring the right expertise is engaged at the right time.\nAnalyse system health and troubleshoot incidents using Grafana dashboards.\nProvide timely and clear stakeholder communication.\nUtilize ServiceNow and Jira to track incidents and continuous improvements.\nFacilitate post-mortem reviews, identifying lessons learned and preventive actions.\nIdentify opportunities for automation and efficiency improvements in incident management.\nHands-on experience with paging solutions to streamline incident alerts and escalations.\nWhat You Bring:\n7+ years of experience in SRE, DevOps, IT Service Management, or IT Operations.\nProven expertise in major incident management within large-scale enterprise environments.\nHands-on experience with ServiceNow and Jira.\nPractical knowledge of Grafana for system monitoring and troubleshooting.\nGood understanding of Azure, Kubernetes, APIs, and Google Cloud VMware Engine (GCVE)\nStrong grasp of IT infrastructure, including networks, middleware, servers, storage, and databases.\nExcellent problem-solving and decision-making skills, especially under pressure.\nExperience working in a global, distributed team environment.\nFamiliarity with SRE, DevOps and ITIL best practices (Incident, Problem, and Change Management).\nBusiness knowledge in Logistics & Supply Chain Services, Terminals, Warehousing & Distribution, and Ocean & Shipping is a plus.\nKey Competencies\nCommunication & Stakeholder Management\nExcellent verbal and written communication skills.\nAbility to translate complex technical issues into business-focused communications.\nStrong stakeholder engagement and relationship management capabilities.\nAnalytical & Problem-Solving Skills\nStrong analytical mindset with the ability to assess incidents, identify risks, and drive resolution activities.\nAbility to prioritize effectively and manage multiple concurrent incidents and tasks.\nOperational Excellence\nStrong attention to detail and process adherence.\nCommitment to continuous service improvement and operational reliability.\nAbility to work effectively in a dynamic and fast-changing environment.\nWork Schedule & Flexibility:\nDay working hours.\nBased in Mexico City.\nFive-day workweek from the office, including participation in rotational weekend coverage as required.\nStandard working hours aligned to Mexico City time, with flexibility required to support major incidents and global operations.\nRegular collaboration with global teams across the Philippines, India, the United Kingdom, and other regions.\nWhy Join Us?\nAt Maersk, we offer exciting global career opportunities where you can grow and develop your skills. You'll be part of a diverse, values-driven team that supports each other and thrives on innovation and collaboration. We believe in fairness, respect, and continuous learning, providing competitive compensation, great benefits, and world-class development programs to help you reach your full potential.\nIf you're ready to make an impact and grow your career, we’d love to hear from you - apply today!\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":5082,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Parental leave"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-25T12:18:54Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.21,"p_room":0.28,"age_days":99,"expected_fill_days":13,"reasons":["conf:10","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/maersk-major-incident-analyst","json_url":"https://alion.io/job/maersk-major-incident-analyst.json","meta":{"generated_at":"2026-10-29T21:29:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31880,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-major-incident-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-major-incident-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-major-incident-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-major-incident-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-major-incident-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3236506}},{"tool":"search_jobs","arguments":{"company":"maersk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3236506},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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