{"id":378045,"url":"https://alion.io/job/maersk-major-incident-manager","title":"Major Incident Manager","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":1053,"ghost_share":0,"stale_share":0.431,"repost_share":0.004,"time_to_fill_p50_days":13,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":76},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-28T05:32:30Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Be the Driving Force Behind Critical IT Resolutions - with a Forward-Thinking Edge!\nWhen technology fails, businesses stop. Are you the kind of person who thrives in high-pressure situations, quickly bringing teams together to solve complex IT incidents? Do you excel at making fast, informed decisions to restore critical services? If so, we want you on our team!\nWe are seeking a Major Incident Manager to join our Technology Operations Centre in India. In this role, you will lead the charge in restoring critical IT services, working closely with teams in the Philippines, Mexico, and the UK. Your ability to coordinate, communicate, and drive resolution will ensure minimal business disruption while improving overall system resilience.\nAs technology evolves, so do we. Experience or interest in using AI and automation to enhance incident response will be considered a valuable advantage.\nKey Responsibilities:\nLead and coordinate major incident resolution efforts, ensuring minimal business disruption.\n\nMonitor and collaborate with Service Desk, SRE, Application Support Engineers, and other Technology Operations colleagues to drive fast and effective resolution of major incidents.\n\nWork closely with global Technology Operations teams, Platform Teams, Vendors, and SMEs, ensuring the right expertise is engaged at the right time.\n\nAnalyse system health and troubleshoot incidents using Grafana dashboards.\n\nProvide timely and clear stakeholder communication.\n\nUtilize ServiceNow and Jira to track incidents and continuous improvements.\n\nFacilitate post-incident reviews, identifying lessons learned and preventive actions.\n\nIdentify opportunities for automation and efficiency improvements in incident management.\n\nHands-on experience with paging solutions to streamline incident alerts and escalations.\n\nLeverage AI-driven tools or techniques for incident prediction, impact analysis, Action tracking or post-incident insights.\n\nWhat You Bring:\n10+ years of experience in SRE, DevOps, IT Service Management, or IT Operations.\n\nProven expertise in major incident management within large-scale enterprise environments.\n\nHands-on experience with ServiceNow and Jira.\n\n(Desirable) Exposure to AI/ML technologies or interest in integrating AI into operational workflows.\n\nPractical knowledge of Grafana for system monitoring and troubleshooting.\n\nGood understanding of Azure, Kubernetes, APIs, and Google Cloud VMware Engine (GCVE).\n\nStrong grasp of IT infrastructure, including networks, middleware, servers, storage, and databases.\n\nExcellent problem-solving and decision-making skills, especially under pressure.\n\nExperience working in a global, distributed team environment.\n\nFamiliarity with SRE, DevOps and ITIL best practices (Incident, Problem, and Change Management).\n\nBusiness knowledge in Logistics & Supply Chain Services, Terminals, Warehousing & Distribution, and Ocean & Shipping is a plus.\n\nSoft Skills:\nExceptional communication skills, translating technical details into business language.\n\nStrong stakeholder management and crisis-handling abilities.\n\nAbility to thrive in fast-paced environments and handle multiple priorities.\n\nAdaptability to evolving technologies and a passion for delivering world-class IT services.\n\nWork Schedule & Flexibility:\nShift hours: Two shifts - Morning shift starting at 06:00 IST and Afternoon shift starting at 13:00 IST.\n\n5-day work schedule with 3 days off, including some weekend shifts.\n\nHybrid work model: Work from home on Fridays, Saturdays, and Sundays.\n\nGlobal collaboration with teams across Mexico, Philippines, and the UK.\n\nWhy Join Us?\nAt Maersk, we offer exciting global career opportunities where you can grow and develop your skills. You'll be part of a diverse, values-driven team that supports each other and thrives on innovation and collaboration. We believe in fairness, respect, and continuous learning, providing competitive compensation, great benefits, and world-class development programs to help you reach your full potential.\nIf you're ready to make an impact and grow your career, we’d love to hear from you-apply today!\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":5001,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work","Parental leave"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-05T21:24:19Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.451,"p_room":0.28,"age_days":65,"expected_fill_days":13,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/maersk-major-incident-manager","json_url":"https://alion.io/job/maersk-major-incident-manager.json","meta":{"generated_at":"2026-10-28T06:28:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-major-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-major-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-major-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-major-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-major-incident-manager"}]}