{"id":3446316,"url":"https://alion.io/job/maersk-mgf-otm-sr-process-expert","title":"MGF OTM Sr Process expert","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":682,"ghost_share":0,"stale_share":0.204,"repost_share":0.001,"time_to_fill_p50_days":37,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Semiconductors","role_family":"Semiconductors","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":107},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T18:13:56Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Process Expert will support the execution, testing, and deployment of Oracle Transportation Management System (OTMS) within the Global Service Centre (GSC). The role focuses on accurate process execution, data quality, troubleshooting operational challenges, and end-to-end process integration. Working closely with the Project Team, Global Process Leads, and other stakeholders, the individual will contribute to successful system implementation, process standardization, and continuous improvement.Key Responsibilities\nExecute day-to-day OTMS processing activities, ensuring timely and accurate completion of tasks while meeting defined KPIs and operational targets.\nWork independently as an individual contributor, taking ownership of daily deliverables and operational responsibilities.\nIdentify process gaps, troubleshoot operational issues, and recommend practical, solution-oriented improvements.\nUnderstand end-to-end (E2E) process flows and dependencies, including process mapping, IOP/SOP creation, horizontal process integration, and document management.\nSupport project analysis and coordinate data inputs from colleagues to facilitate successful parallel runs, testing, and deployment of Oracle TMS within the GSC.\nEnsure the accuracy and quality of customer and vendor master data, as well as standard material codes.\nConduct end-to-end testing of files, process flows, data flows, reporting capabilities, and control effectiveness.\nInvestigate, troubleshoot, and escalate testing and process-related challenges to the appropriate teams for timely resolution.\nProvide feedback and improvement suggestions to enhance user experience, system usability, process efficiency, and customer experience.\nCollaborate with the Project Team and Global Process Leads (GPLs) to align on KPIs, process guidelines, and operational directions.\nQualifications and Experience\nA bachelor's degree is preferred.\n2-3+ years of relevant experience in OTMS execution and operational processing.\nHands-on experience in process execution, troubleshooting, and meeting operational KPIs.\nUnderstanding of end-to-end processes, process documentation, data quality, and testing activities.\nWork Environment\nThe role follows a night-shift schedule to support business and project requirements.\nThis is an office-based position requiring regular on-site collaboration with the team.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. 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