{"id":1218901,"url":"https://alion.io/job/maersk-morocco-customer-experience-partner","title":"Morocco Customer Experience Partner","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":337,"ghost_share":0,"stale_share":0.896,"repost_share":0.009,"time_to_fill_p50_days":15,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-25T11:31:25Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-03T03:10:48Z","board_verified":false,"closed_at":"2026-10-03T03:10:48Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Opportunity:\nIn this role, you are responsible to develop and maintain strong interpersonal customer relationships to ensure that the best quality customer service is always provided to our Key Clients. You will gain industry knowledge, international experience, better communication skills and techniques relevant to customer experience. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to team's and organization’s success.\nWe offer:\nExciting opportunity to work at the world’s largest integrated logistics company.\nExciting opportunity in an international challenging business environment characterized by high pace and diversity.\nExciting opportunity to contribute to the growth and success of Maersk, the biggest player in the global market.\nYou will gain industry knowledge, international working experience, better communication skills and techniques relevant to customer experience.\nGreat opportunity for an individual who thrives within a fast pace, performance driven environment. This is very dynamic position, operating in both a domestic and international environment.\nKey Responsibility:\nActing as primary contact for our KC/Runaway customers, you will actively build strong relationships with customers and gain an understanding for their business, service needs, drivers, and desires.\nBe the primary point of contact and act as an advocate for the customers, internally within Maersk and affiliate company\nEnsure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders\nBe the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions\nManage / improve day to day process interaction with customers by leveraging detailed customer knowledge\nIn general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders\nWho We Are Looking For:\nMinimum Bachelor degree in business administration or logistics\nExcellent written and verbal communication skills in English and French\nEnergetic, Well-organized, Self- Initiated and good coordination skills\nGood analytical and problem-solving skills - ability to look beyond the obvious and identify creative solutions\nBe able to work under pressure and handling multi-tasks in very dynamic Environment\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":3344,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-25T11:31:25Z"},{"event":"close","at":"2026-10-03T03:10:48Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/maersk-morocco-customer-experience-partner","json_url":"https://alion.io/job/maersk-morocco-customer-experience-partner.json","meta":{"generated_at":"2026-10-19T07:59:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-morocco-customer-experience-partner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-morocco-customer-experience-partner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-morocco-customer-experience-partner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-morocco-customer-experience-partner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-morocco-customer-experience-partner"}]}