{"id":3791271,"url":"https://alion.io/job/maersk-onsite-it-support-technician-2","title":"Onsite IT Support Technician","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":559,"ghost_share":0,"stale_share":0.281,"repost_share":0.03,"time_to_fill_p50_days":36,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taoyuan, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-05T06:45:57Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-14T01:54:19Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Provide first-level IT and Operational Technology (OT) support for warehouse users, including hardware, software, devices, and connectivity issues.\nManage and support local IT infrastructure services, including troubleshooting, escalation, monitoring, documentation, and service improvement.\nProvide onsite IT support for warehouses and offices, handling incidents and service requests according to SLA requirements.\nManage the IT asset lifecycle, including installation, moves, changes, upgrades, inventory, auditing, and decommissioning of IT and OT equipment.\nMaintain accurate asset and CMDB records and ensure compliance with company processes and standards.\nPerform basic LAN/network troubleshooting and cabling, and coordinate complex issues with Network and other technical support teams.\nSupport office and warehouse moves, expansions, new site setup, and infrastructure planning.\nProvide on-call support for critical incidents, outages, business continuity, and major incidents when required.\nSupport multiple offices and warehouse locations, including regular site visits and travel when necessary.\nFollow and enforce Cyber Security policies and standards across supported IT services.\nCoordinate IT hardware procurement, vendors, inventory, and local service providers.\nSupport and coordinate IT projects, including hardware/software upgrades, infrastructure changes, and regional initiatives.\nProvide or coordinate IT training for business and warehouse users.\nMaintain a safe, clean, and organized IT environment, including equipment and cable management.\nApply LEAN principles to continuously improve IT support processes and operational efficiency.\nUse Power Apps, Power Automate, and Power BI to support basic automation, workflow improvement, and reporting.\nProvide guidance and support to team members to promote team development and service quality.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. 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