{"id":1736797,"url":"https://alion.io/job/maersk-onsite-it-support-technician","title":"Onsite IT Support Technician","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":1053,"ghost_share":0,"stale_share":0.431,"repost_share":0.004,"time_to_fill_p50_days":13,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":54000,"period":"year","method":"role_country_seniority_unknown","sample_n":87},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Ubuntu","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-28T19:06:41Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":57},"description":"A.P. Moller - Maersk is an integrated container logistics company and member of the A.P. Moller Group. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 80,000, operating in 130 countries; we go all the way to enable global trade for a growing world. We leverage cutting-edge technology to optimize operations, enhance customer experience, and drive business growth. We are seeking an Onsite IT Support Technicianto join our team and play a pivotal role.\nStrengthening Maersk Technology IT Services is a core, supporting element of the Maersk Group’s aim to build the IT platform required to deliver the right IT solution and operating environment. The role requires a confident, self-driven and organised individual with solid IT knowledge and broad experience in solving IT related problems. Apart from service-mindedness and results-orientation, the person must possess good communication and interpersonal skills. Commitment to a high level of service and responsibility is required. The post holder will spend most of their daytime supporting our business colleagues in an office environment and is expected to prioritise and plan most of their working day in collaboration with the rest of the team. The IT Support Technician must be a team player, able to function autonomously with minimal direct supervision and understand the value of supporting their colleagues and sharing their experience and knowledge. Social skills to be able to deliver a friendly and robust service to business colleagues at all levels are a must.\nThe individual must be prepared to work onsite in the office and to travel to remote sites on an ad-hoc basis (travel provided by company.)\nPlease note : A valid driver’s license is must andEnglish and Dutch language is mandatory.\nKey Responsibilities :\nThe main responsibility of the IT Support Technician will be to provide onsite support for hardware management, asset management and physical support for other IT equipment including servers, switches, printers, cabling, mobile devices, and tablets. The majority of Maersk Technology support will be provided remotely via remote support teams. The IT Support Technician will be responsible for fulfilling services which require physical onsite presence, assisting the remote support teams where required and acting as a liaison point for business colleagues. What's important for this position is professional communication, great customer service and interpersonal skills. The ability to work independently with a high sense of urgency and result orientation is the key to success in the role.\nSpecific daily responsibilities include:\nHandling and preparing end user hardware, especially hardware used in an office environment.\n\n2nd level hardware support via tickets raised and assigned in Service Now.\n\nProblem and Incident Management.\n\nCollecting and providing input for improvements.\n\nAct as a local project coordinator for hardware rollouts as required.\n\nSupport for other locations as appropriate within The Netherlands.\n\nResponsibility for the IT hardware support within the site location that the post holder is located, acting as part of the onsite team.\n\nAsset management updates for deployed hardware to ServiceNow.\n\nWhat we are looking for?\nTechnical Skills\nGood desktop knowledge - Windows 11 and modern managed devices.\n\nGood knowledge of setting up laptops, including BIOS configuration, Microsoft operating systems, Ubuntu operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)\n\nGood knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.\n\nMicrosoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams).\n\nAble to do basic setup of mobile devices - iOS Android devices.\n\nGood understanding of IT infrastructure components that provide an onsite network.\n\nBasic network troubleshooting skills.\n\nKnowledge of an IT Service Management application such as ServiceNow.\n\nDesirable Technical Skills\nWLAN Wi-Fi\n\nGood understanding of IT hardware\n\nOther Skills\nAbility to manage and prioritise tasks within a working day.\n\nHigh sense of urgency.\n\nProfessional communication, customer service and great interpersonal skills.\n\nTime management.\n\nAbility to work with people at all levels in the organisation.\n\nAbility to work and operate within a team and independently as required.\n\nExcellent prioritisation and problem-solving skills.\n\nExperience in taking end-to-end responsibility for issue resolution.\n\nCustomer service mindset and pragmatic approach.\n\nExperience working and communicating with diverse team.\n\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":5517,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-03T01:14:22Z"},{"event":"reopen","at":"2026-10-25T12:18:54Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.206,"p_room":0.28,"age_days":57,"expected_fill_days":13,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/maersk-onsite-it-support-technician","json_url":"https://alion.io/job/maersk-onsite-it-support-technician.json","meta":{"generated_at":"2026-10-29T04:23:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6798,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-onsite-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-onsite-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-onsite-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-onsite-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-onsite-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1736797}},{"tool":"search_jobs","arguments":{"company":"maersk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1736797},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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