{"id":3570789,"url":"https://alion.io/job/maersk-operations-support-16","title":"Operations Support","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":682,"ghost_share":0,"stale_share":0.204,"repost_share":0.001,"time_to_fill_p50_days":37,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northlake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T20:09:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!\nIf you are seeking to be a part of a family, this is the place for you!\nMaersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.\n***We are seeking a Customer Service Rep for our Northlake facility***\n***Direct Hire - Full Benefits***\nShift: 9:30 AM - 6:00 PM or 10:00 AM-6:30 PM Monday-Friday\nJOB SUMMARY:\nThe Customer Service 1 is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.\nEssential Functions:\nAnswer incoming calls and provide excellent customer service to all callers \nMonitor and respond to customer inquiries received through email \nMake outgoing calls to follow-up on shipment status, resolve issues and update customers \nTrack, trace, enter and update shipments \nData Entry\nAssist and support Pilot stations and cartage agents \nMaster outside customer applications \nFollow published procedures and work instructions for NCS accounts and bring modifications to management’s attention \nPerform other duties as assigned \nSKILLS/COMPETENCIES:\nExcellent oral and written communication and problem-solving skills \nTechnological aptitude using the internet and on-line tools \nAbility to multitask \nExcellent organizational skills with emphasis on detail \nCompany Benefits:\nMedical\nDental\nVision\n401k + Company Match\nEmployee Assistance Program\nPaid Time Off\nFlexible Work Schedules (when possible)\nAnd more!\nPay Range:\n$21.00 per hour \n*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.\n#INDEED\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. 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