{"id":3238542,"url":"https://alion.io/job/maersk-process-expert","title":"Process Expert","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":686,"ghost_share":0,"stale_share":0.504,"repost_share":0.006,"time_to_fill_p50_days":14,"computed_at":"2026-10-26T05:57:25Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T04:16:47Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible-setting new benchmarks for efficiency, sustainability, and excellence.\nWe believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.\nJoin us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk\nThis role is part of the Customer Experience (CX) function, focused on delivering high-quality inbound support to U.S.-based customers once they are onboarded into the Maersk ecosystem. The Inbound Customer Service Agent will handle a variety of customer interactions, ensuring timely, accurate, and solution-oriented service. \nKey Responsibilities :\nManage inbound customer calls and provide prompt, professional, and accurate assistance. \nHandle customer questions related to bookings, shipments, documentation, charges, and general service inquiries. \nPerform case management activities, including creating, updating, and resolving customer cases in the system. \nSupport customer onboarding by guiding them through processes, tools, and available service channels. \nBuild and maintain strong customer relationships through clear communication and consistent service delivery. \nAssist with contract-related queries, charge clarifications, and basic dispute management by following established procedures. \nCollaborate with internal teams to ensure smooth issue resolution and escalation handling. \nMaintain strict service standards, including call quality, timeliness, and customer satisfaction metrics. \nRole Expectations:\n\nExecute tasks of limited scope and moderate complexity with accuracy and adherence to guidelines. \nApply defined standards and work routines, while using sound judgment to address common customer scenarios. \nIdentify non-routine or complex issues and escalate them to senior colleagues or supervisors as needed. \nWork independently on day-to-day responsibilities, with supervision available for complex cases. \nEnsure proper documentation of customer interactions, actions taken, and follow-ups required. \nRequired Skills & Experience\nPrior experience in U.S. customer service or inbound contact center operations is preferred. \nStrong verbal communication skills with the ability to articulate solutions clearly and professionally. \nAbility to multitask in a fast-paced environment and manage multiple cases simultaneously.\nFamiliarity with standardized workflows, CRM systems, or ticketing tools is an advantage. \nCustomer-first mindset with attention to detail, accuracy, and empathy. \nIdeal Candidate Profile\nLearns quickly through on-the-job training and applies knowledge effectively. \nComfortable working with structured processes and escalating issues where appropriate. \nDemonstrates reliability, professionalism, and a commitment to high customer satisfaction. \nQualifications\nGraduate of any bachelor's degree.\nFluent in English with good communication skills.\nWhat We Offer:\nImpact: Be part of a team that directly contributes to global operations.\nOpportunity: Unlock professional and personal growth through diverse career pathways.\nInnovation: Work with a team that embraces technology and continuous improvement.\nGlobal Exposure: Collaborate across geographies and cultures.\nWork-Life Balance: Flexible working arrangements to support your well-being.\n\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":4592,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-25T14:09:25Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/maersk-process-expert","json_url":"https://alion.io/job/maersk-process-expert.json","meta":{"generated_at":"2026-10-26T06:13:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8319,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-process-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-process-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-process-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-process-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-process-expert"}]}