Product Owner - SRE
Role Overview:
As an SRE Product Owner, you will drive the vision, roadmap, and delivery of AI-powered reliability, automation, and support platforms at Maersk. Your mandate is to reduce operational toil, improve reliability, and transform IT support by embedding AI and automation into day-to-day workflows across global teams.
You will operate at the intersection of ITSM, Business Analysis, Product Ownership, and Applied AI, ensuring opportunities are identified, converted into product requirements, and delivered into impactful, scalable outcomes.
Key Responsibilities:
ITSM Understanding & Business Analysis
Identify and shape opportunities for improvement
Analyse ITSM processes, incident patterns, SLAs/SLOs, and operational workflows to identify automation and AI intervention points.
Translate operational pain points into structured problem statements with measurable business outcomes.
Partner with operations, engineering, and support teams to uncover constraints, dependencies, and value opportunities.
Use data, metrics, and process insights to prioritise improvements that reduce MTTR, improve service reliability, and remove manual toil.
Product Ownership & Delivery Execution:
Convert opportunities into clear product requirements and drive end-to-end delivery
Define and own the product vision, roadmap, and release strategy for AI-enabled reliability and automation capabilities
Translate opportunities into well-defined product epics, features, and user stories with crisp acceptance criteria
Run backlog refinement, prioritisation, and sprint ceremonies, ensuring work is aligned to outcomes-not just output
Manage sequencing, dependencies, and delivery milestones across multiple squads in a global environment
Ensure new capabilities are rolled out, adopted, and delivering measurable value-not stopping at feature release
AI / Automation Collaboration & Value Realization:
Work closely with engineering to shape solutions and drive impact
Possess foundational understanding of AI/ML concepts, automation frameworks, and decision systems to collaborate effectively with engineering teams
Contribute to defining expected model outputs, automation logic, guardrails, and success metrics
Monitor AI performance in production-accuracy, drift, failure modes-and facilitate continuous improvement
Drive enterprise-wide adoption of AI capabilities in daily workflows through structured rollout, change management, and feedback loops
Track outcome-based KPIs such as:
- MTTR reduction
Incident and noise reduction
Automation coverage
AI feature usage, trust, and adoption
Core Capabilities:
Strong ITSM and business analysis mindset-able to understand process bottlenecks, operator challenges, and reliability gaps
Relentless execution and ownership of roadmap, backlog, and product delivery
Ability to translate complex operational problems into simple, buildable, testable product requirements
Hands-on PO comfortable with writing user stories, acceptance criteria, success metrics, and testable outcomes
Data-driven decision maker with strong customer/operator empathy
Excellent communicator who aligns stakeholders, unblocks teams, and maintains delivery momentum
Comfortable operating in high-availability, high-impact environments.
Required Experience & Skills:
5+ years as a Product Owner/Product Manager in enterprise environments
Proven experience shaping and delivering AI, automation, or reliability-focused products in production
Strong exposure to ITSM, incident/problem/change management workflows
Experience working with large-scale operational or support platforms
Hands-on experience with
AI/automation tools and decision engines
Support and incident management systems
Agile delivery frameworks and tools (e.g., Jira)
Nice to Have:
Experience with AIOps, MLOps, observability, or SRE platforms
Background in logistics, supply chain, or distributed systems
Experience driving global AI adoption initiatives
Understanding of reliability engineering principles
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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